General Purpose

• Offer highest satisfaction RMA service to distributors according to warranty policy
• Manage RMA orders, refund and shipments
• Handles all customers’ inquiries in the best interest of the customers and Corsair

Position Summary, Responsibilities And Expectations

• Act as a first point of contact for customer inquiries
• Maintain company <24hr response time standards for all customer inquiries
• Effectively communicate and execute Corsair’s Limited Warranty Policy
• Manage daily backlog for assigned customers
• RMA receipt discrepancy resolution across all HUBs
• Possess customer-centric skills and ability to communicate effectively with people at all levels of the organization
• Demonstrates consistent attention to detail
• Maintain professional internal and external relationships that meet Corsair’s core values

Essential Skills And Experience

• Language skills: Good in English reading and writing
• BA/BS or 1-2 years’ experience in RMA Support or Customer Service Rol
• Good personality, Enthusiastic and dependable
• Demonstrates good judgment and critical thinking towards customer needs
• Ability to multitask and close inquiries fast and efficiently
• Exceptional written and verbal communication
• Proven ability to research and resolve problems
• Ability to work under pressure and to deadlines
• Possess the ability to work independently and as a team
• Demonstrated proficiency with MS Office with emphasis on Excel (intermediate & advanced skillset) excellent at Excel, Word, etc.