Blizzard Entertainment is looking for a talented associate software engineer experienced in .NET application development to help us design, implement, and maintain our internal applications for customer support. You will collaborate with designers, product managers, and other software engineers to provide the most epic customer support experience, both for our players and our Game Masters. You will contribute to the Blizzard Support web site and our proprietary customer support software that Game Masters use to deliver an epic support experience. The software you write will integrate with services from game development and platform teams at Blizzard so that our players and Game Masters can resolve any issue they encounter. Our team loves Blizzard games, and we care deeply about ensuring everyone can fully enjoy our games; if you do too, then this is the team for you!
Responsibilities
Design and implement innovative solutions to deliver an epic support experience to Blizzard customers and Game Masters (customer support representatives)
Provide technical leadership across Service Technologies with respect to backend systems development
Collaborate and communicate with business analysts, designers, producers, and partner team members throughout the development process
Document and share best practices with engineers across Blizzard
Additional Responsibilities for Software Engineer and Above
Diagnose and resolve live operations issues, occasionally during non-traditional work hours
Mentor junior engineers across Service Technologies
Requirements
Good working knowledge of (C#, Java, Typescript as appropriate)
Surface knowledge of (C#, Java, Typescript remainder of tech as appropriate for specific role)
Experience developing applications (focused on technology appropriate for roles, amount of experience varies on level)
Bachelor's Degree in Computer Science, Information Technology, or equivalent industry experience
Minimum time in industry appropriate to career level
Associate SWE: 0-2 years
Analytical and Troubleshooting skills
Good communication skills
Passion for software development and learning
Plusses
Knowledge of Blizzard Games and Services
Experience with Google Cloud Platform and Amazon Web Services
Experience with Docker and Kubernetes
Experience with observability, analytics, and reporting solutions
Experience collaborating in large multi-disciplinary teams
Contributions to Open Source and personal projects
Rewards
We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:
Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
401(k) with Company match, tuition reimbursement, charitable donation matching;
Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.
Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.
In the U.S., the standard base pay range for this role is $30.05 - $55.59 Hourly. This base pay range is for the U.S. and is not applicable to locations outside of the U.S. Actual amounts will vary depending on experience, performance and location. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.
