This job listing expired on Dec 7, 2020
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BioWare is searching for a Community Manager to support Star Wars™: The Old Republic™. You will assist in managing all daily operations for the Community team.

While working in a team the Community Manager will assist team members, maintain studio relationships, and build strategic planning for all things Community. In-depth knowledge of the massively multiplayer online gaming community, Star Wars: The Old Republic, and a passion for communication are important success factors for this position.

Responsibilities

  • You will develop new strategies for community growth and development.
  • You will work with our teams, including Marketing , Development, and Production to ensure a strategy for Community development.
  • You will coordinate with Customer Experience partners to ensure parity between the studio and our players.
  • You will work with internal development teams on player feedback and bug reporting.
  • You will manage the relationships of external contractors, such as moderation services.
  • You will support the creation, tracking, and writing of web and social media content.
  • You will be a public voice for studio communication needs with official channels such as the official forums and live streams.
  • You will coordinate, plan, and operate community events.
  • You will support the curation and management of Influencers.
  • You will take on additional Community functions by request.
  • You will report to the Game Producer.

Qualifications

  • Bachelor’s degree in Marketing, Communications, or Public relations or equivalent experience .
  • Three or more years of Community Management experience .
  • Five or more years participating in online communities.
  • Large-scale Massively Multiplayer Online RPG community.
  • Experience with all social media platforms.
  • Experience establishing forums.
  • Experience working on large, team-based projects and multiple partners.
  • Experience with product and corporate branding in online marketing.
  • Schedule flexibility including off-hours, weekends, and holiday hours.
  • Passion for gaming, the gaming industry, and online communities.
  • Willing to travel domestically and internationally.