This job listing expired on Sep 7, 2022
Under the supervision of the IT Service Desk team Lead, the IT Technician will be required to perform several IT/Operation tasks. You ensure users IT technical support, research and problem solving in technical interventions when necessary. You treat and track support/work requests in a timely manner via the corporate IT ticketing system. The users support will be done in an environment of creative development
In this role you will :
- Receive service requests from internal clients and establish priorities for action depending of the emergency level, establish the diagnosis or nature of the breach, adjust, repair and document actions taken;
- Perform installation, management and maintenance of workstations for Windows 7, 8 and 10;
- Take part in game console management and associated peripherals related to the development;
- Perform IT/Operation, inventory tracking and management;
- Provide preventive and corrective maintenance of workstation and software programs;
- Ensure that global IT Security Policies are followed & maintained.
What we're looking for :
- College Diploma in Computer technology or equivalent;
- A minimum of 3 to 5 years of experience in IT support;
- Understanding of networks using TCP / IP;
- Bilingual English / French, spoken and written;
- Proven abilities in solving problems and work under pressure;
- Strongly customer-oriented skills, strives in providing excellent customer service and meet their needs in a timely manner;
- Good communication skills;
- Interest in teamwork and in the success of the company;
- Autonomous and dynamic;
- Occasionally available to work outside regular business hours (emergency and maintenance work).
