Amber is primed to support creative industries by offering a full range of turn-key product development and live service solutions. The company maintains four service pillars: game development, live operations, custom engineering and development support. Established in 2013, Amber is Romania’s largest independent game developer. It has over 400 staff in its studio and its team hails from some of the games industry’s leading companies, including Electronic Arts, Ubisoft, Gameloft, King, Bandai Namco, Disney and others. The company is headquartered in Bucharest, with outposts in Botosani, San Francisco, Los Angeles and Guadalajara.

Support L1/L2

We are looking for a Support L1/L2 to be responsible and accountable for the smooth running of our computer systems, by providing a high-quality technical support for our employees through email, phone interactions, desktop sharing and videoconference calls.

Responsibilities

Collaborate with HQ’s IT team to align and implement and coordinate systems, policies and procedures related to the tech assistance department
Collaborate and assist with local departments and areas such as: People Ops, Facilities and Operations
Maintains computing environment by identifying network requirements, installing upgrades, monitoring network performance when needed
Protects the Studio’s value by keeping information confidential
Act in alignment with user needs and system functionality to contribute to organizational policy
Assists internal customers with logging-in to their corporate accounts
In charge of delivering the IT-related onboarding session for new employees, and explaining the correct use of our internal tools and platforms
Manages accesses to certain platforms
Creates a workflow to review, take care and/or assign and solve support tickets depending on levels of priorities
Communicate software-related and technical concepts for non-IT professionals
In charge of the IT offboarding of former employees
Audit systems and assess their outcomes

Requirements:

Bachelor’s Degree in Computer Science Engineering (or related technical discipline)
Advanced English level
0 – 6 months experience in L1 technical customer support, with a strong customer service orientation
Ability to multi-task in a fast-paced environment
Hands-on experience with computer networks
Interest in finding the root of problems and proactivity in finding solutions
Self-driven attitude towards achievement

What we offer:

A fun and dynamic industry where you can make a difference.
Professional and friendly work environment.
Easy-to-access office located at Ciudad Creativa Digital.
Awesome and talented colleagues.
Support from all your teammates.
The opportunity to start your department and to grow your career path on the Technical Support area.
Access to training and learning programs.

Fecha de inicio prevista:
28/6/2021

Job Types:
Full-time, Permanent

Salary:
$15,000.00 per month

Work Remotely: