This job listing expired on Oct 31, 2020
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Description

mazon believes the evolution that began with arcade communities a quarter at a time, growing to the live streams and esports of today, will continue to a future where everyone is a gamer and every gamer can create, compete, collaborate and connect with others at massive scales. If you share our belief that games will produce some of the future’s most influential voices in media and art, come join us.

Amazon Games Orange County is looking for a talented and driven Live Ops Producer that will design and execute operational processes that result in a high quality live game. This person will partner with producers, product managers, community managers and engineers to raise the quality of service provided to the players.. They will own multi-month schedules and initiatives always looking for opportunities for process and organizational improvements that increase the efficiency and quality of New World's live operations. They will utilize their communication skills to effectively collaborate and influence their peers and executives resulting in the delight of the customers.

Responsibilities

  • Design and execute processes to ensure stakeholders are informed and coordinated about operational issues in the production and test environments. Drive improvement of these processes to continually increase the quality of the game’s live operation.
  • Participate in first line of defense on-call support to triage and coordinate efforts of internal and external parties to help drive live issues to resolution.
  • Manage and track live operations development, QA, PTR, and live environments.
  • Primary contact for Network Operations Center (NOC) team. Own all processes related to the NOC
  • Serve as the key point of contact for all regional and external operational issues.
  • Partner with leadership to help set operational excellence project goals, objectives, milestones, and deliverables and ensure that they are achieved.

Basic Qualifications

  • 5+ years in a production role supporting a live game.
  • Shipped 1+ AAA game in a production role supporting a live service.

Preferred Qualifications

  • Able to communicate effectively with engineering, art, and design personnel.
  • Able to facilitate and communicate with other Amazon teams
  • Passion for running live game services.
  • Proven experience managing schedules and influencing others to achieve desired results.
  • Knowledgeable of game industry trends and enjoys playing games.
  • Meets/exceeds Amazon’s leadership principles requirements for this role.
  • Meets/exceeds Amazon’s functional/technical depth and complexity for this role.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.