Seniority Level: Mid-Senior

Location: Long Beach, CA or US Remote

About the role and about You:

You are a passionate, persistent, inquisitive, and creative product manager, who has a passion for understanding complex systems, user behavior, and motivations and translating them into best in class product features to solve those problems. The ideal candidate is a product management leader with a track record of building best in class consumer-facing products. You thrive on knowing your users and leveraging research, data, and analytics to build elegant, customer-centric solutions to meet the user's needs.

One of Zwift's core principles is that Zwifting is more fun when you are doing it with other people. This role will be focused on features that enable Zwifters to engage with one another in the Zwift game. In close collaboration with our game design team, you will build and iterate on features that drive on-demand social experiences as well as features that allow Zwifters to interact with each other when they are in the Zwift game.

About Zwift:

Zwift is the fitness company born from gaming, and we're on a mission to make more People, more Active, more Often. The Zwift platform delivers an at-home training game that connects cyclists and runners in over 195 countries and counting! Launched from the sunny shores of Long Beach, California in 2014, we've grown to over 300 Watopians (that's what we call our employees) and we have people in London, New York, Tokyo, and Rio de Janeiro.

Some reasons we think you will love it here:

We are an encouraging, innovative, and passionate team. We like bikes. We like running. We also like local ice cream shops, game nights, and our "Pets of Zwift" Slack channel. You'll be surrounded by awe-inspiring people, even in your remote work setting. Although there are amazing athletes that work here; our team consists of people from all walks of life. Whether you're a current Zwifter, at the beginning of your fitness journey, or neither one of these, there is a place for you here. Different perspectives are important, they allow us to continually grow and evolve - One Zwift for All!

Did we mention that we encourage you to workout while you work from home? Zwift, run, yoga….we're in!

How we're handling Covid-19:

We are beyond grateful to continue to grow as a company during this unusual time. Our #1 priority is to ensure the health, safety, and sanity of our current and future Watopians. We want to share with you what we're doing and what you can expect.

Since March, all of our Watopians have been working remotely and will continue to do so until we know it is safe to collaborate in person again. As you go through the virtual interview process, don't be alarmed if children or pets make a guest appearance. We won't think twice if we get to meet members of your family. If we are fortunate to welcome you to the team, we will get you all the necessary equipment, hardware, and furniture needed to get you ergonomically set up and productive at home.

Work From Home (WFH) life can be challenging in many ways. We have and will continue to take steps that ease some of the burden for our Watopians including:

• Monthly stipends to help offset additional expenses incurred with WFH.
• Access to mental health & wellness resources including Headspace, Unmind, and Spring Health.
• Company Timeout - an opportunity for us all to unplug together with synchronized time off

We care about you as our candidate too, so let your Talent Engagement Partner know if there's anything we can do to make your interview process go more smoothly. We are in this together and always looking for ways to enhance our new interview experience.

What you'll do:

• Develop, maintain, and own a prioritized product roadmap and backlog for social and community products and features in the Zwift game
• Own the entire product life cycle including ideation, definition of key features and requirements, prioritization and definition of success criteria and key metrics
• With a focus on outcomes vs. outputs work closely with stakeholders to understand and define business objectives based on customer and market needs and work towards how the products we build and deliver might solve for the problems
• Collaborate with game and UX designers, engineers, program managers and other product managers to define products and their features and develop thoughtful specifications
• Closely monitor and evangelize your product's KPIs to understand how it is performing and how you might iterate on features based on data and analytics as well as through experimentation
• Act from both a mission and execution-driven mindset; drive to understand why and what you're doing while focusing on delivering results for Zwifts and stakeholders
• Build relationships with our community and maintain a close feedback loop to inform a prioritized product roadmap
• Stay informed on the market landscape as it relates to your product surface area - be aware of but not obsessive towards competitors, know who are customers are and what they want, have or develop strong foundational knowledge of industry and market trends
• Know and become an expert in your product - build intuition so that when problems arise you can have a sense of the root cause

What we're looking for:

• 7+ years in product management, business, technology or related disciplines and a Bachelor's or advanced degree
• Experience in building social products and features to that enable users to find and build communities
• Proven experience managing a product's full lifecycle from ideation, research and design to launch
• Excellent communication skills with all levels of the organization
• Applied expertise in agile and lean development process across multiple teams
• Ability to break down work into meaningful chunks, work with stakeholders to prioritize these items, and iteratively deliver feature enhancements
• Ability to lead and influence a cross-functional team
• Understanding and applied knowledge of testing techniques (A/B, multivariate) and methodologies to inform execution
• Self-motivation to deliver results and seek continuous improvement
• High attention to detail, including proven ability to document requirements and to manage multiple, competing priorities
• Experience using data analytics tools, e.g. Optimizely, Google Analytics, and Amplitude
• Willingness to roll up your sleeves and do whatever it takes to help your team and company win

Bonus points:

• MBA preferred
• Cross-platform device experience: mobile, desktop, and gaming consoles
• Passion for cycling, running, triathlons, and other sports
• Passion for video games
• Experienced Zwifter

How to stand out among the rest:

Your resume is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.

Values:

Of course, we are nothing without our values. Our values ground us. They ensure we run and build a company where people love to work, feel like they are welcomed, included, and belong. Only then can they thrive and do their best work. The values we strive to live every day are:

• Make It Fun
• Elevate Teammates
• Cultivate Our Community
• Always Level Up
• One Zwift for All

We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know