ZeniMax Media is seeking an experienced IT Support Lead to assist with managing all services provided by our corporate Desktop Support team. Qualified candidates will have experience managing a team, enforcing technology policies, and offering recommendations for improving the user experience.

Responsibilities

• Lead your IT team and create a collaborative working environment
• Maintain ticketing system including receiving/resolving/escalating tickets as well as contributing to the support knowledge base
• Monitor and track tasking and ticket flow to assure that customer service metrics are met
• Manage and enforce information technology policy and practices
• Work with vendors and consultants to resolve issues when needed
• Remain current with technological advances and new systems to provide recommendations for solutions to meet business objectives
• Be the point of contact of ZeniMax IT management

Qualifications

• 4 years of IT Support experience or equivalent education
• Proven leadership experience managing personnel across multiple functional task areas
• Strong management, communication, and organizational skills along with attention to detail
• Ability to schedule and track multiple projects
• Ability to prioritize workloads based on project needs
• Experience working with outside vendors and consultants
• Ability to work independently and as a team while managing multiple priorities in a constantly evolving and demanding environment
• Ability to maintain strict confidentiality with privileged information
• Comfortable interacting with all levels of an organization