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The opportunity

Our Partner Relations team is growing and looking for proactive, people-minded influencers to ensure the success of our most valued partners. Working directly with our partners, we contribute to the success of Unity productions worldwide by solving the problems that everyone else gave up on as impossible. Our customers create everything from small mobile projects and immersive multi-user VR experiences to Digital Twins in various sectors such as Architecture, Automotive, and Aerospace, just to name a few. Our clients will need your help to get their projects to maximum performance, stay super-stable, and ship on time. Rest assured, you'll never be bored at Unity! As our new Sr. Partner Relations Manager, you will be the glue that keeps the whole operation together. You'll help your customers to embrace their challenges and achieve their long-term strategic goals, helping them to surface issues and feed data directly to our product teams. You'll strive for constant improvement both with your customers and within Unity. You'll set the bar high, ensuring we are always on point and on time!

What you'll be doing

  • Be responsible for the technical relationship with a selection of Unity's industry customers

  • Raise urgent customer issues and independently push for solutions by enlisting resources both inside and outside of the technical support team

  • Build and maintain real-time reporting of responsiveness, service quality, and customer satisfaction. Use the data to help drive Unity's customer care culture

  • Monitor customer satisfaction and proactively maintain excellent relations between the support teams and other departments within Unity

What we're looking for

  • Previous employment in an industrial sector such as automotive, manufacturing, pharmaceutical, architecture, construction, or other similar

  • Fluent Japanese & strong English-speaker with outstanding social & communication skills, and a highly-proactive personality

  • A life-long learner who is passionate about bringing innovative RT3D technology to a wide range of industries and use-cases

  • Able to travel both domestically and internationally

You might also have

  • Experience as a Technical Project Manager/Producer/Technical Account Manager in software production

  • Programming experience in both compiled and interpreted languages

Additional information

  • Relocation support is not available for this position.

  • International relocation support is not available for this position.

  • Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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