The opportunity
Our Customer Success team is looking for a relationship builder with the dedication to tackle hard problems to join our team as a Partner Relations Manager for Industry. You will work with a variety of exciting technologies including Unity Editor, Mars, Pixyz, and many others. The Partner Relations team is a rapidly growing function within Unity Create Solutions and this is an outstanding chance to create a big impact at scale as part of the Industry team.
In this role, you will be a key promoter of our development solutions, with a focus on ensuring successful adoption and value realization for our small-to-medium business Industry customers. You will collaborate with our support, sales and product teams ensuring our Industry customers realize value with Unity. Most importantly, you will interact with the heart of Unity, our customers!
The Partner Relations team embodies all Unity values to deliver an outstanding customer experience: Users First, In it Together, Best Ideas Win and Go Bold.
Are you ready for a challenge? If nothing excites you more than working in a customer-facing role in a fast-paced environment that requires the highest level of integrity, apply today!
What you'll be doing
Serve as the trusted advisor to enable customers to optimally apply our tools to achieve their business objectives
Setting up customer calls to assist in driving retention and growth by understanding customers' needs helping them succeed and identifying any potential risks
Ensure that customers move swiftly and positively through their subscription, promoting feature adoption where appropriate during customer calls or via email outreach
Using Gainsight and the customer health score to analyze customer behavior patterns, discovering and acting upon insights that proactively improve retention, prevent failure, and reinforce our customers' success
Be the voice of our customers, funneling customer feedback to the appropriate teams via our internal channels to improve the end-to-end customer journey and address product gaps
What we're looking for
Experience working in the Architecture, Engineering, Construction, or Automotive industries
Experience supporting customers with SaaS products - you may have held one (or more) of the following titles: Customer Success Manager, Client Outcomes Manager, Account Manager, Onboarding Specialist
Comfortable balancing multiple customers across different verticals and stages of growth and able to adjust as business requirements change
Strong analytical and technical skills and a data-driven approach to your work
Excellent English communication skills (written and verbal)
You might also have
Familiarity with 3D model file formats and software like Revit, Navisworks, Maya, Max, and Sketchup
An understanding of software and/or product development processes (C #, Unity Editor, game development)
Proficiency in additional spoken languages - (French, German)
Additional information
Relocation support is not available for this position
International relocation support is not available for this position
Work visa/immigration sponsorship is not available for this position
Life at Unity
Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.
As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.
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