With overall responsibility for an unannounced title, the Community Manager will manage social media brand channels, content calendars, assist Customer Support, report directly to the Community Developer and assist with all other online community related activity.
The Community Manager is responsible for monitoring the community channels to communicate and to engage, excite, and trouble shoot, with the ultimate goal to drive traffic, engagement, brand loyalty and influence our players to become active Ubisoft ambassadors.
What you'll do
- Manage brand social media channels; monitor and drive conversation; oversee moderation, publish regular content, and follow the content calendar (Facebook, Twitter, YouTube, Instagram, TikTok, Discord)
- Analyze social channel data and prepare reports on community health
- Publish and potentially create content on brand website (news)
- Create compelling marketing communications to acquire, engage, and excite game fans.
- Design and deploy in-game community management features (i.e. FAQs, tips & tricks, Game Guide).
- Communicate regularly with Customer Support, Moderators
- Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
- Identify and engage with high value customers, rewarding valuable players for spending time in the game/community.
- Assist in Influencer programs, contests, and other community engagement programs
- Work with Community Developer and Marketing team to develop, update, and execute community engagement calendar.
- Support product marketing to execute cross-promotions across games and channels.
- Deliver regular community updates to the business, informing of community sentiment and player focused campaign performance.
- Provide qualitative and quantitative feedback based on A/B testing, consumer insights through online surveys, polls, and close monitoring of community channels.
- Demo products at various tradeshows and press events if necessary.
Qualifications
What you bring
- Experience working in mobile or social games, interactive entertainment, digital/social media, community/content management, and/or online gaming.
- Outstanding written and oral communication skills.
- Strong analytical skills and ability to present complex information in a simple format
- Flexibility to deal with changes and pressure.
- Experience managing a fan site, blog, forum, YouTube channel, Twitch channel, community, moderation experience, or other online outbound marketing content.
- Basic technical skills, such as HTML, Photoshop, knowledge of back-office tools for Web or Social Media a plus
- Experience with Sprout Social, HootSuite, or similar social media monitoring tools
- Ability to analyze game metrics, interpret data, and provide recommendations.
- Highly organized, proactive, and a positive attitude.
- Passion for interactive marketing and gaming.
Additional Information
About us
At Ubisoft Montreal, a preeminent developer of video games located in Montreal’s dynamic Mile-End neighbourhood since 1997, we offer a work environment unique in the industry for allowing you to build and cultivate games that are part of critically acclaimed, iconic AAA franchises of international repute.
When you join Ubi Montreal, you enter a community of passionate, extraordinary developers connected by their need to innovate, to be creative and to work with the latest technology. You’ll discover a world where employees enjoy constant career advancement, a supportive learning environment, and competitive compensation packages.
More than anything, at Ubi Montreal, you will regularly ship a variety of big, quality titles – Assassin’s Creed, Far Cry, Rainbow Six, Watch_Dogs, For Honor and… well we can’t disclose all our secrets just yet… – and work with some of the most talented people in the industry.
