LiveOps Coordinator (Game QA/Game Producer)

What type of tasks (work) will the person be doing?

• Build, plan, execute and implement offers, events, cosmetic content, and other live content
• Provide live service excellence to our players
• Collaborate with PMs, Content Designers, QV, marketing, production, and other LiveOps Coordinators to ensure that our content releases, event pacing and communication meet the highest standards
• Review and suggest implementation optimizations by combining expert knowledge of the game’s content with understanding of players’ engagement and spend drivers
• Handling TIDs and localization
• Configuration of live events
• Detailed documentation of events and campaigns
• Communication with PMs, Designers, DDs, artists and the rest of the team

Requirements

Skills

• Attention to detail & highly organized
• Problem-solving - be able to quickly address issues that arise during live configurations and coordinate solutions across multiple disciplines
• Result Driven - comfortable with fast-paced environments and able to learn new tools or processes quickly
• Excellent oral and written communication skills
• Passionate about games, what keeps players engaged, and what causes them to spend
• A keen interest in F2P games, or a willingness to get familiar with the space
   

Experience

• 6 to 8 years of experience as a QA Engineer/Tester or as a Game Producer with LiveOps experience
• Cross-Disciplinary Collaboration
• Knowledge or willingness to learn tools like JIRA, Excel

Benefits

What we offer:

• The opportunity to join our growing business at an exciting time.
• Dynamic and entrepreneurial culture.

Who we are:

Side is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection.

For more information, visit www.side.inc