At Rockstar Games, we create world-class entertainment experiences.
A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry.
Rockstar Games is seeking a Workplace Coordinator to join our growing Workplace Team. This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan.
WHAT WE DO
The Workplace Services team is responsible for ensuring the workplace, building, facilities, and programs work harmoniously to support the core business.
We create a supportive and safe working environment for the staff at Rockstar.
We manage and develop operational services and programs, including maintenance, security, cleaning, catering, mail services, space utilization, and strategy.
We ensure the studios comply with all relevant compliance and legislation.
RESPONSIBILITIES
Maintain and provide excellent customer service to our 400+ NYC employees with direction from the Senior Workplace Manager.
Assign tasks to the Workplace Assistants via the internal ticketing system. Communicate with requestors within the tickets and close tickets as work is completed.
Serve as the escort for vendors and third-party partners when needed to ensure Rockstar’s security and confidential information.
Deliver a guest experience that is unique and brings the Rockstar brand to life.
Completely own the New Hire Experience, including greeting new employees, providing key fobs, and offering the highest level of hospitality and professionalism to all employees.
Accommodate special requests whenever possible and resolve all customer inquiries, issues, or complaints promptly and graciously.
Ensure the reception area and all supply areas are accurately displayed and show ready, including pantries.
Assist with setting up multiple catering orders by delivering a first-class presentation.
Help direct visiting employees and executives to workspaces and conference rooms, and book rooms under last-minute circumstances.
Respond to and follow up on all incoming emails, direct messages, and cases through our internal work order system in a timely efficient manner.
Sign for and receive mail, packages, and courier deliveries. Log in to mail ticketing system (Envoy packages), notify/distribute to employees. Maintain a clean and organized mail room.
Report any missing or defective badges to our Workplace Systems Coordinator.
Creatively support Rockstar’s efforts to extend its unique company culture by promoting and getting involved with inclusive company initiatives.
This is considered a “business-critical” role, and as such requires you to be in the office 5 business days a week.
QUALIFICATIONS
Have 1–3 years’ experience in Workplace Services in a high-touch work environment.
Can operate standard office equipment such as scanners and printers.
Have excellent interpersonal communication skills, with a genuinely warm, gracious, and professional demeanor in all interactions.
SKILLS
Ability to thrive and be flexible in a constantly growing and changing fast-paced environment.
Proficiency in using Microsoft Office is preferred.
Be constantly aware of your surroundings and proactively offer assistance when needed.
Be willing/able to learn and use our internal Rockstar software applications and tools (Slack, etc.)
Have strong analytical and problem-solving skills.
Self-starter: handles self with minimal direction and is pro-active.
Able to establish and maintain collaborative working relationships.
Results-oriented, customer-focused, and organized with attention to detail.
HOW TO APPLY
Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.
Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.
** For those based in Toronto, Rockstar will provide accommodations to job applicants and employees as long as such accommodations do not pose an undue hardship on Rockstar, and consistent with its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.
The pay range for this position in New York State (inclusive of New York City) at the start of employment is expected to be between the range below* per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.
*NY Base Pay Range
$55,000 - $65,000 USD
