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Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As the Onsite Safety Operations Manager for Trust & Safety, you will report to the Senior Director of Global Scaled Operations. In this role, you will manage the organization's daily operations to ensure efficiency, productivity, and alignment with strategic goals. You will also oversee operational processes, build and manage the team, and work to improve operations continuously. This is a working manager role, who will also collaborate with various departments to ensure smooth and effective execution of operational strategies. This role will be critical in managing and resolving escalations and high-impact incidents affecting our Roblox users, platform, support agents, and third-party partners. You will coordinate across multiple teams to ensure rapid response to minimize the impact on customers and business operations, maintaining high reliability and service quality.

You Will:

  • Act as a liaison between different departments, upper management, and onsite staff to ensure clear communication and alignment on goals and expectations.

  • Supervise and lead daily operations to ensure efficiency, productivity and implement operational policies and procedures.

  • Coordinate with other departments to ensure smooth workflow, process integration, and foster a collaborative work environment.

  • Coordinate the incident response activities, gather the response team, and set up a virtual command center for communication and collaboration. Due to its potential impact, critical decisions must be made to classify the incident, and be willing to participate in on-call support for incident management issues.

  • Provide regular updates and reports to upper management on the status of operations, including performance metrics and any issues encountered.

You Have:

  • You must have a Bachelor's, Business Administration, Operations Management, or related field or equivalent work experience in operations or incident management.

  • Must have excellent communication skills, both written and verbal.

  • Strong analytical and problem-solving skills.

You Are:

  • Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.

  • Analytical: Excited to investigate large, ambiguous problems, and measure the problems and the solutions.

  • Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.

  • Team-oriented: You lift up your peers and find ways to make the team stronger.

Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).

You’ll Love:

  • Industry-leading compensation package

  • Excellent medical, dental, and vision coverage

  • A rewarding 401k program

  • Flexible vacation policy

  • Roflex - Flexible and supportive work policy

  • Roblox Admin badge for your avatar

  • At Roblox HQ:

    • Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks

    • Onsite fitness center and fitness program credit

    • Annual CalTrain Go Pass

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations for all candidates during the interview process.