Sr. Community Manager - Gaming
Seattle, WA (Contract / Remote)
Why clients choose Pivotal Consulting:
We are a technology management consulting firm helping Fortune 500 companies improve their performance – we specialize in making People, Process, and Technology work together! Our clients count on us to deliver excellence and seek our guidance on business and technology strategy, technology modernization, and cloud transformation initiatives. Simply put, by listening to our clients closely and focusing on delivering quality, we bring them peace of mind.
After guiding and helping numerous clients from global enterprises to mid-market firms to non-profit organizations – all of them repeat customers – we are starting 2022 with breakthrough growth!
The impact you will have:
As a relationship driven and customer focused professional, you will help us continue providing our clients with the quality of work that they have come to know us by.
About the role:
Are you a Sr. Community Manager who has led an AAA title gaming community? Have you created fun, creative things for the community to do together and with the client, in-game, and out-of-game, to support and celebrate client’s beats? Do you use quantitative data sources to back up what you’re seeing anecdotally in your interactions with the community? Want to work on one of the most popular AAA title racing games? Then this job is for you!
In this role you will work directly with our AAA title client and be a part of its Community team. You will play a critical role in advocating for our client’s community and engaging with players online. The ideal candidate brings a wealth of experience in building community engagement programs, advocating for and communicating to customers, and has a proven track record in the video games industry.
What you will do:
- Gain expert knowledge of our client’s products and be a regular user of them so that you can fully understand and advocate for the best experience.
- Anticipate questions and concerns from community members and work with internal teams toward driving clarity and player-first outcomes around upcoming announcements.
- Actively and regularly participate in our community in prominent places where they gather as a representative of the game franchise.
- Proactively and regularly articulate to the rest of the team and stakeholders what you’re hearing people talk about, what the reactions are, and offer suggestions for how we can address their concerns.
- Use quantitative data sources to back up what you’re seeing anecdotally in your interactions with the community; and provide context and information on relative severity and impact.
- Build and execute fun, creative things for the community to do together and with the client, in-game, and out-of-game, to support and celebrate client’s beats.
- Interact and engage with internal team and community members; and respond to social media channels and forums.
What makes you a good fit:
- 4+ years of experience working in community or social media management with a proven track record in the video game industry is required.
- 4+ years of experience and strong proficiency with Microsoft Office (PowerPoint, Excel, Word) is required.
- 4+ years of experience with social media management platforms such as Sprinklr or Sprout Social is required.
- 4+ years of experience using data/reports to provide context and information on relative severity and impact within community is required.
- Streaming experience and broadcasting teams on Twitch.
- Gaming Platform knowledge
- Discord, Reddit, Community & Social Media knowledge is required.
- Digital event planning, setup and coordination
- Exceptional interpersonal and communication skills; both in writing and verbal.
- Advanced proficiency with puns, bad jokes, and memes.
- Sound judgement around how to interact positively with a variety of personalities, patience, diplomacy, and empathy.
- Proactive and keen attention to detail.
- PC gamer with passion for strategy games is desired.
- Self-motivated team player with a positive attitude.
- Ability to quickly learn new/proprietary software and engagement platforms.
- Familiarity with technical troubleshooting is desired.
- Understanding and knowledge of marketing trends and best practices is desired.
- Bachelor’s is preferred but not required.
Why our employees love working at Pivotal:
We believe our strength comes from our differences, and as a Certified Minority-Owned Business (MBE) and a majority women-led firm, we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both daily.
From providing our employees the time to pursue company-sponsored certifications, to supporting and partnering with multiple non-profit organizations brought forth by our employees (such as Food Lifeline, United Way, and the Seattle Humane Society), we are proud to support both our fellow Pivotalites and the causes close to their hearts.
As we grow, we are anchored and driven by our Four Core Values:
- Be Engaged – We are present, committed, and accountable to our clients and to each other
- Consistently Deliver – We are dedicated and reliable by consistently delivering excellence
- Always Better – We continuously evolve, inspired to drive beyond the everyday norm
- Do Happy – Be passionate and bring fun and creativity into everything you do
Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Pivotal Consulting are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation.
