This job listing expired on Apr 18, 2019
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OWA is seeking a talented Manager to build and lead customer-facing teams as we expand our organization, in a new eSports/Video Game Center. This position reports to the Director of Operations, Maintenance, and Games. The successful candidate will join OWA’s management team and will have primary responsibility for achieving financial targets within the site, developing Team Members, and cultivating strong and loyal community. The ideal candidate has experience running location-based entertainment/public assembly spaces, retail stores or other dynamic, team-based attraction operations. Responsibilities include supervision of day to day operations, staff recruitment, delivery of employee training, staff scheduling, guest care, marketing operations and implementation, and location profitability. In addition, the Game Center Manager will collaborate with subject matter experts across OWA and be responsible for optimizing profits while adhering to OWA standards and service levels. The successful candidate must have impeccable customer service skills and be an organized, creative, and a motivated leader. Responsible for overall day-to-day operations including:

DUTIES AND RESPONSIBILITIES:

  • Financial and operational performance – P & L responsibility, review, improve efficiency, development of and compliance to budget.
  • Overall quality of every aspect of guest/customer experience.
  • Assist Director to develop and execute OWA’s overall esports strategy.
  • Ensure proper maintenance of equipment.
  • Develop, implement and evaluate operating policies and procedures for eSports Venue.
  • Deliver on community requests & obligations to promote and educate fan base and community.
  • Assist with planning and executing live events, including tournaments and in market activation.
  • Oversee hiring, training, and scheduling of operations staff.
  • Compile performance appraisals and salary recommendations, including disciplinary action, write-ups, and termination.
  • Lead and assist OWA in booking of private functions in the eSport venue.
  • Monitor and report operational and financial performance; actively participate in the budget process, accurately forecast optimal staff, balancing cost effectiveness with delivery of an exceptional guest experience.
  • Develop and assure compliance with a maintenance and preventative care program for the Game Center’s systems, equipment and assets
  • Fostering an attractive, congenial and enjoyable workplace environment, motivating the workforce, keeping employee turnover to a minimum in a tight labor market.
  • Other duties, tasks, and responsibilities as may be assigned.

REQUIRED QUALIFICATIONS:

  • 2-5 years of experience in retail, hospitality, or attractions and gaming.
  • 2 year experience in a leadership role is an asset Sales and marketing background is a plus.
  • Gaming experience across multiple platforms and genres and up-to-date on latest trends in gaming and esports.
  • Proficient in social media and moderation, and comfortable in all digital/online environments.
  • Proficient with PC and Microsoft Office.
  • Extremely organized with strong administrative and communication skills. Ability to communicate clearly and concisely, orally and in writing.
  • Excellent interpersonal skills, both in person and on the telephone, when dealing with management, employees and guests.
  • Ability to prioritize and multi-task.
  • Ability to perform effectively under significant pressure.
  • Ability to anticipate problems and implement immediate corrective action.
  • Ability to achieve quality results with a minimum of resources.
  • Must be able to get along well with all levels of the organization and excel in a team-oriented environment.
  • Must possess a valid state driver’s license.
  • Willing and able to work odd or irregular hours including nights, weekends, and holidays.
  • Able to work in sunny, hot, humid, cold and rainy conditions.
  • Possess maturity, patience and good temperament.
  • Ability to manage and resolve conflict.
  • Extended standing and walking.
  • Periodic carrying and lifting of inventory (50+ pounds).
  • Possess full range of motion (head, arms, legs).
  • Possess an acceptable level of all senses including hearing and vision.