At NVIDIA, our employees are passionate about parallel and visual computing. We're united in our quest to transform the way graphics are used for work and play. Our technology impacts the visual experience in video game development, film production, space exploration, medicine, computational finance and automotive design. And we've only scratched the surface of what we can accomplish when we apply our technology to it. We need passionate, hard-‐working and creative people to help us seek some of these unrivaled opportunities.

At NVIDIA, we work, think and learn as a team. We thrive in a deeply strong environment and we're passionate about a culture that demands innovation and the highest standards. The rewards are sweet and include collaborating with some of the smartest people in the industry, an aggressive compensation plan that rewards top performers, and the opportunity to work on products that transform the way people work and play. NVIDIA is seeking a Service Operations Manager to lead and scale a highly available Cloud Compute Service.

Our customer base consists of hundreds of deeply intelligent engineers who continually provide us with complex problems to be solved. The highly experienced Service Operations Manager will knit together an end-to-end Service Management Operation spanning multiple data centers and thousands of servers. This operation is a key foundation upon which our creative products and services are delivered. You should enjoy working in an energizing environment where speed and flexibility is key to their success. Having depth and breadth knowledge of operating large-scale distributed Cloud Computing environment is a strength you'll need. You should also have managerial experience with deep knowledge and experience in at least several of the following core areas: Service Operations, Project Management, Tool and Automation, and Process Engineering. You will be passionate about providing outstanding customer experience and thrive in a highly matrixed environment. You will embrace change and enjoy solving challenges.

What you'll be doing:

We are looking for you to develop, implement and lead a team responsible for bringing new datacenters and solutions online and implement ongoing operations to provide high levels of availability
We want you to craft SLAs and KPIs that provide a strong foundation for the highest levels of service availability in a 24/7 environment.
Build positive relationships at multiple levels within the company, including with Hardware Engineering, Service Design and Operations teams.
Work with peer organizations to identify and solve issues associated with service management, project management and supply chain operations.
Find creative ways to keep operating costs to a minimum while driving the development and implementation of effective and efficient processes.
Identify, track and manage issues and craft the metrics and dashboard to show the health of the Service.

What we need to see:

BS or BA in technical field or equivalent experience.
15+ overall years managing service management and technology operations, including large-scale 24/7 cloud operations. You will have at least 7 years in senior roles managing multi-functional relationships with internal and external partners.
We need solid Service Management experience and/or Data Center Operations.
10+ years’ experience and successful track record handling complex deployments.
You will need to demonstrate your experience with building and managing high performance teams including training, mentoring and building processes that contribute to service availability.
Do you have strong interpersonal and collaborative skills? We are looking for a person experienced in personnel management, staffing, and scheduling for a 24/7 environment.
You are experienced in project management, vendor management and negotiations.

NVIDIA has continuously reinvented itself over two decades. NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world.

This is our life’s work — to amplify human imagination and intelligence. With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most brilliant and talented people in the world working for us and, due to extraordinary growth, our elite engineering teams are fast-growing fast. If you're a creative and autonomous manager with a sincere real passion for technology, we want to hear from you.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.