Level up!
Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks.
At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.
Tasks
Managing the demand of consumers, Nintendo of Europe entities, Nintendo Japan, Nintendo of America and outsourced service providers
Preparing training documents for Nintendo of Europe ́s Consumer Service and training of internal & external partners
Maintaining user rights and licenses
Coordinating and adapting business with service providers
Analysing the usage (click rates) of support pages and supporting the improvement with the Content Team
Invoice controlling, productivity monitoring, contract handling and negotiation
KPI analysis and forecasting
Requirements
University degree in a related field and / or several years of experience in Operation Control or Consumer Service
Very good English language skills, other language skills would be a plus
Very good MS Office skills and good CRM software skills
In-depth knowledge of Nintendo products and services as well as the gaming industry in general
Service oriented and solution oriented approach to work
Ability to easily adapt to changes and strive for results
Strong analytical thinking
Excellent communication skills
Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.
* With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics.
