Level up!

Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.


  • Managing the demand of consumers, Nintendo of Europe entities, Nintendo Japan, Nintendo of America and outsourced service providers

  • Preparing training documents for Nintendo of Europe ́s Consumer Service and training of internal & external partners

  • Maintaining user rights and licenses

  • Coordinating and adapting business with service providers

  • Analysing the usage (click rates) of support pages and supporting the improvement with the Content Team

  • Invoice controlling, productivity monitoring, contract handling and negotiation

  • KPI analysis and forecasting


  • University degree in a related field and / or several years of experience in Operation Control or Consumer Service

  • Very good English language skills, other language skills would be a plus

  • Very good MS Office skills and good CRM software skills

  • In-depth knowledge of Nintendo products and services as well as the gaming industry in general

  • Service oriented and solution oriented approach to work

  • Ability to easily adapt to changes and strive for results

  • Strong analytical thinking

  • Excellent communication skills

Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.

* With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics.