We are looking for a qualified Player Success Manager to join our team and oversee the success of our players.

Our ideal candidate has exceptional oral and written communication skills and is an esports and gaming fanatic. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. You must be a self-starter and not afraid to take the initiative to solve problems.

Ultimately, you should be able to act as the voice of Midnite to ensure players are happy and having a successful experience with the platform.

You will:

Coordinate with community and support team members
Respond to comments and customer support queries in a timely manner
Monitor and report on feedback and online reviews
Organize and participate in events to build community and boost brand awareness
Coordinate and assist with Marketing and CRM teams
Liaise with Product teams to build and release new features with the community’s involvement
Build relationships with customers and other communities
Engage with and evangelize Midnite across communities and forums

Requirements

3-5 proven work experience as a community manager or player success manager.
Extensive knowledge and passion for esports, betting, and gaming.
Self-starter and problem solver that has a track record of taking the initiative.
Experience with communities (e.g. building an online forum, mod in a large discord server, and managing an email newsletter)
Ability to identify and track relevant support and community metrics (Response time, activity rate, etc.)
Excellent verbal communication and writing skills
Not afraid to be on camera or host events
Knowledge of online marketing and marketing channels
Attention to detail and creative care.
Even better if you speak Spanish or Portuguese

Benefits

A ground-floor role in which you’ll be integral to our company culture and help shape the direction of our brand
To be part of a growing community of Midnite employees, partners, investors, and advisors, all focused on our mission of building the future of esports betting.
Competitive equity and salary compensation
Our team combines years of experience building world-class betting technology with deep esports domain expertise. We are as intentional about building a durable company and inclusive culture as we are about perfecting our product, and are serious about flexible work and professional development.

Apply by sending your resume to the email attached to the Apply button.