We, as Glohow; Mobile game publisher in Singapore and Thailand, are now looking for Game Operator (Portuguese Native Speaker) to handle Game Operation and Customer Service.

Qualifications:

• Good knowledge of English and Portuguese
• Having worked for 1 year or above experience in the games or IT industry.
• Good at analyzing the game ecosystem with a keen business sense and unique product insights.
• Have strong learning ability and team communication and coordination ability.
• Be able to communicate with the team via 'Line' (Working hours from GMT+7 09:00 - 18:00).
• Passion and enthusiasm for application game.
• Be able to work remotely.
• Read and write Spanish is a plus.
• The salary is negotiable based on working experience.

Job Responsibilities:

• Translate documents and information from English to Portuguese.
• Communicate with the developer overseas and become the point of contact person between the developer and game operation team
• Answering Portuguese inquiries in Facebook inbox/ comment, CS email, Store Review, and any other channels, if any.
• Translating notice, announcement, game guide, and anything that is related to the game and posting into Portuguese.
• Management of mobile game customer support, community management.
• Ensure player satisfaction by responding timely and accurately to the player’s complaints and disputes.
• Conduct quality assurance assessment of game products to ensure product quality and service.
• Perform investigation and documentation of game exploits, bugs, and similar other issues pertaining to the online gaming world.
• Making a solution to solve and handling issues and difficulties and give the team members ease of mind.

Interested candidate, please send your resume to the email at the apply button below as soon as possible.

Thank you for your interest.