Position Summary, Responsibilities and Expectations:

• Act as a first point of contact for consumer inquiries via phone, CRM, and Live Chat.
• Maintain company 24 hour SLA for all consumer inquiries.
• Effectively communicate and execute Corsair’s Limited Warranty Policy and assist customer through RMA process
• Manage daily backlog for customer replacement and Webstore orders.
• RMA receipt discrepancy resolution for worldwide receiving HUBs.
• Possess engaging customer-centric skills and ability to communicate effectively with people at all levels of the organization.
• Maintain professional internal and external relationships that meet Corsair’s core values
• Aptitude and interest in constantly seeking ways to improve the customer experience

Essential Skills and Experience:

• BA/BS preferred, or combination of education & work experience
• Minimum 2 years experience in a multicontact (phone, email, CRM, live chat) Customer Service role
• Exceptional written and verbal communication skills
• Ability to multitask and close inquiries fast and efficiently
• Proven ability to research and resolve problems
• Ability to work under pressure and to deadlines
• Possess the ability to work independently and as a team
• Night shift and need to work during weekend