Company

Cooler Master is dedicated to providing the best solutions to customers and aims at exceeding customers’ expectations. The three cornerstones of our business philosophy are innovation, speed, and customer satisfaction.

Essential Job Duties

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Job Requirements

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.