DO NOT APPLY IF YOU ARE NOT LOCATED IN OR AROUND THE LOS ANGELES AREA

We are an online Esports company looking for a CRM Expert to join our growing company. In this role you will play a pivotal part in executing the business retention strategy.

Responsibilities:

• Ensuring the CRM strategy is consistent, flawless with the best customer experience
• Managing the CRM operation through the site’s back office system: setting up promotions, controlling site features, creating bonus configurations, segmentation, CRM control.
• Setting up ongoing and daily emails, in app messaging, push notifications, etc.
• Work closely with internal and external stakeholders to ensure engagement of customers with refreshing and perfectly executed segmented promotions
• Constantly analyzing and optimizing promotions to ensure continuous improvement and identifying future opportunities for growth

Requirements:

• 2+ year experience in a CRM / online marketing position, focused on customer retention
• Highly attentive to details, thorough, responsible and punctual
• Strong computer skills, ability to learn and operate multiple applications
• Ability to work under pressure
• Multitasking and detail-oriented working methods.
• Out-of-the-box thinking.
• Strong problem solving/troubleshooting skills
• Proactive and creative with the drive to improve and continuously learn
• Excellent expertise in Excel and analytical skills - creating and analyzing quantitative data reports.
• Experience in creating marketing plans and executing promotions
• A Bachelor’s degree
• Passion to the Esports industry

Must be located in Los Angeles this is not a remote job and we are not looking to relocate anyone for this position