This job listing expired on Jun 21, 2024
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Gaming Client on the Arise Platform

To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned - with gaming studios across the globe - for its premier gaming subscription service and catalog of award-winning titles.

If youโ€™re bilingual and love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.

What to expect:

  • Proficiency in reading, writing, and speaking English and German is essential.
  • Understand nuances and cultural differences.
  • Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
  • High-functioning community expertise specialized in the gaming space, self-starter, proactive, able to manage Moderators and interface effectively with Management.
  • High level of reading comprehension and understanding of game-specific terminology, slang, and context, striving for expertise in the games they support.
  • Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.

What it takes to succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. Itโ€™s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

Skills necessary:

  • Manage brand social media channels; monitor and drive conversation; oversee moderation, publish regular content, following the content calendar.
  • Analyze social channel data and prepare reports on community health.
  • Publish and potentially create content on brand website (news)
  • Create compelling marketing communications to acquire, engage, and excite game fans.
  • Design and deploy in-game community management features (i.e. FAQs, tips & tricks, Game Guide).
  • Communicate regularly with Customer Support and Moderators.
  • Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
  • Identify and engage with-high value customers, rewarding valuable players for spending time in the game/community.
  • Assist in Influencer programs, contests, and other community engagement programs.
  • Work with Community Developer and Marketing team to develop, update, and execute community engagement calendar.
  • Support product marketing to execute cross-promotions across games and channels.
  • Deliver regular community updates to the business, informing them of community sentiment and player-focused campaign performance.
  • Provide qualitative and quantitative feedback based on A/B testing and consumer insights through online surveys, polls, and close monitoring of community channels.
  • Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
  • Content Moderation if volume spikes demand it.
  • Communications, able to craft commentary and present company updates and information in a clear, authentic manner, with excellent grammar and game vocabulary.
  • Monitoring all assigned Community channels, and coordinating Moderation efforts, offering guidance to Mods as needed.
  • Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
  • Ability to identify and escalate sensitive issues to Community Developer and Marketing Team with alacrity, ensuring all actions and responses are approved.
  • Able to task-switch with ease, and evolve as the requirements of the role change over time.

What you'll be doing:

  • Proficiency in reading, writing, and speaking English and German is essential.
  • Understand nuances and cultural differences.
  • Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
  • High-functioning community expertise specialized in the gaming space, self-starter, proactive, able to manage Moderators and interface effectively with Management.
  • High level of reading comprehension and understanding of game-specific terminology, slang, and context, striving for expertise in the games they support.
  • Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.