Gaming Client on the Arise Platform

To all Gamers and Player Fans: Here is an opportunity to earn from home providing email and chat support for a global pioneer in gaming and entertainment. This industry leader is world-renowned - with gaming studios across the globe - for its premier gaming subscription service and catalog of award-winning titles.

If you’re bilingual and love gaming, take this opportunity to combine your passion with revenue-generating gig work. Earn from home and make money doing what you love.

What to expect:

Proficiency in reading, writing, and speaking English and German is essential.
Understand nuances and cultural differences.
Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
High-functioning community expertise specialized in the gaming space, self-starter, proactive, able to manage Moderators and interface effectively with Management.
High level of reading comprehension and understanding of game-specific terminology, slang, and context, striving for expertise in the games they support.
Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.

What it takes to succeed:

You must be self-motivated (no supervisor will be peering over your shoulder), possess outstanding problem-solving skills, demonstrate patience and empathy, and be able to work under pressure, handling potentially stressful situations. Excellent written, listening, and verbal communication skills are a must. It’s also important to deliver knowledgeable, friendly, and customer service while efficiently navigating multiple systems.

Skills necessary:

Manage brand social media channels; monitor and drive conversation; oversee moderation, publish regular content, following the content calendar.
Analyze social channel data and prepare reports on community health.
Publish and potentially create content on brand website (news)
Create compelling marketing communications to acquire, engage, and excite game fans.
Design and deploy in-game community management features (i.e. FAQs, tips & tricks, Game Guide).
Communicate regularly with Customer Support and Moderators.
Regularly engage with players at a 1:1 level, encouraging discussion and engagement to contribute towards the growth of the community.
Identify and engage with-high value customers, rewarding valuable players for spending time in the game/community.
Assist in Influencer programs, contests, and other community engagement programs.
Work with Community Developer and Marketing team to develop, update, and execute community engagement calendar.
Support product marketing to execute cross-promotions across games and channels.
Deliver regular community updates to the business, informing them of community sentiment and player-focused campaign performance.
Provide qualitative and quantitative feedback based on A/B testing and consumer insights through online surveys, polls, and close monitoring of community channels.
Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
Content Moderation if volume spikes demand it.
Communications, able to craft commentary and present company updates and information in a clear, authentic manner, with excellent grammar and game vocabulary.
Monitoring all assigned Community channels, and coordinating Moderation efforts, offering guidance to Mods as needed.
Understanding of escalation pathways for sensitive or critical content, in accordance with the client's guidelines.
Ability to identify and escalate sensitive issues to Community Developer and Marketing Team with alacrity, ensuring all actions and responses are approved.
Able to task-switch with ease, and evolve as the requirements of the role change over time.

What you'll be doing:

Proficiency in reading, writing, and speaking English and German is essential.
Understand nuances and cultural differences.
Passion for the gaming industry. Engaging with players while understanding their issues and finding solutions.
High-functioning community expertise specialized in the gaming space, self-starter, proactive, able to manage Moderators and interface effectively with Management.
High level of reading comprehension and understanding of game-specific terminology, slang, and context, striving for expertise in the games they support.
Efficiently manage time to respond promptly to customer inquiries, ensuring a timely resolution.