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The opportunity

The Strategic Partner Support Team at Unity Technologies Japan seeks a Sr. Partner Relations Manager who leads our VIP customer accounts. As a member of the global Unity Customer Success Everywhere organization, you tackle game developers' challenging problems and support them in achieving their success goals.

You will answer questions from the development team and deepen their understanding and trust in Unity. You will also accurately share customer feedback from the support work to build knowledge as valuable assets. This makes it possible to relate the information for better product development with the Unity internal teams, including R&D, and further improve our products and services. This is a very critical pipeline responsibility that connects game development partners and Unity.

What you'll be doing

  • Provide consulting and technical support to our crucial game development customers.

  • Have phenomenal communications with customers to respond to their inquiries and address issues.

  • Be responsible for maintaining high-quality customer services, exploring solutions with Unity team members, and solving them to provide better services.

  • You may also provide urgent support per the customer's request. To solve the problem, you will encourage positive relationships among the customer, game development team, technical support group, and multiple Unity departments to strive for a timely resolution.

  • Mentor/lead the support team members to provide the best quality services for customers.

What we're looking for

  • Expertise in the video game industry. Required leadership/management experience in console game projects (i.e., Nintendo Switch, Playstation, Xbox, etc.)

  • Variety of experiences in internal and external business coordination, especially in B2B customer relations, business consulting, technical support, etc.

  • Excellent presentation and interpersonal skills and customer responsiveness enable well-mannered and flexible communication with customers.

  • Solid business analytics skills for game development and technology projects.

  • Native-level Japanese and Business English skills.

You might also have

  • Flexibility to adapt work hours to collaborate with overseas teams and customers and possibly to be on a business trip (domestic/international) on short notice.

  • Professional experiences outside Japan and familiarity with US/European business protocols.

  • Game development experience using Unity is an extreme plus.

Additional information

  • Relocation support is not available for this position.

  • International relocation support is not available for this position.

  • Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the world's leading platform of tools for creators to build and grow real-time games, apps, and experiences across multiple platforms. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the fourth quarter of 2023, more than 69% of the top 1,000 mobile games are made with Unity as derived from a blended number of the top 1,000 games in the Google Play Store and iOS App Store. In 2023, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit www.unity.com.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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