At Ubisoft Bucharest, we create games that reach millions of people worldwide. We’re working with top global Ubisoft studios on projects that shape the entertainment industry. From Assassin’s Creed and Tom Clancy's Ghost Recon, to Watch Dogs, Just Dance and many others – join us in creating the next big titles in gaming.
Job Description
Your life at Ubi
The Desktop Support Technician is responsible for task assignment and completion within the team, using the knowledge of best practices and needs of every department to train technicians and provide technical mentorship to them, while also delivering on-site support on the hardware and software used by Ubisoft employees.
Your main mission
Offer on-site support to end users on hardware (workstation and printing) and standard software (Windows OS, office pack);
Ensure Security team best practices application for workstation; update knowledge base with newly diagnosed problems;
Build and install the new employees work environment, train new employees and interact with external vendors regarding repair of hardware;
Be proactive, identify and communicate potential improvement to their manager and ensure follow-up on issues and requests;
Test and regularly do technological watch on internal tools and systems, contacting and issuing tickets for other teams when needed;
Acting as a task leader within the team, under the guidance of the Local IT Site Manager;
Plan and manage big setups (ex: events, training sessions, site floor technical revamps).
Qualifications
The professional value you bring
Expertise in PC and laptop support and latest hardware news, excellent knowledge of Microsoft operating systems and Microsoft Office suite;
Good English skills (spoken and written);
Good knowledge of networking, cabling, SMS, Active Directory;
Knowledge of multimedia equipment is an asset;
Previous experience with printing hardware;
Scripting ability (batch files, VBScript, PowerShell) is an asset;
Agile methodologies and Mac OS X are an asset.
The personal value you bring
Analytical skills and being accountable for one's actions;
Strong capacity to communicate ideas and solutions to non-technical people;
A passion for being involved with/use new technologies and standards to change.
Additional Information
What we offer benefits wise?
Meal tickets with the value of 30 RON/day
Studio offered free days, confirmed on an annual basis for different events
World Class Bronze free subscription
Access to private medical system and special subscription rates for family members
On site medical support
Life insurance
Specific financial support for different events in your life
Study leave
Christmas/ Easter celebration with a special gift
Partners’ discounts
Video games and consoles to borrow
Access to Ubisoft games via own Uplay account
Annual development opportunities and access to multiple career paths and technical certifications
Access to specialized training and books on various related skills
Opportunities for international mobility and assignments
Wellbeing program (including physical fitness, mental health, financial education and internal communities)
A great working environment, with an impressive place to work in our offices in Jiului 8
Hybrid work (from home/ from office)
Bookster (borrow books for free, delivered at home or in the office)
Free fruits and coffee in the office
On-site cafeteria with special discounts
Ubisoft bikes, free rental
Parking spaces for cars, bikes, motorbikes
About us
Ubisoft’s 20,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.
If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.
