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Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

Job Description

Ubisoft Abu Dhabi is seeking a Community Management Intern who would assist in creating content, monitoring and moderating our forums and various Social Media channels, and helping with general community management and customer support tasks for our games. The Community Management Intern would learn the Live Operations of a game and contribute to the team where required.

What you’ll do:

  • Engage with the community in our games, forums, Discord and Social Media

  • Monitor and moderate our games, forums, Discord- and Social Media channels

  • Answer players' queries in a clear and concise manner

  • Ensure customer feedback is communicated and answered via the proper channels

  • Help to collate and analyse customer feedback on various channels

  • Assist in planning and executing engagement events for the community

  • Assist in creating content for our Social Media channels

  • Assist in creating and sending community reports

  • Assist in planning, script writing, hosting, and executing Twitch Livestreams

  • Follow up on store reviews and reply to them

  • Know the games inside out to ensure all players' queries are addressed appropriately

Qualifications

  • Avid social / mobile games player

  • Keen interest in industry and market trends

  • Good knowledge of the video game industry

  • Good knowledge & practice of social networking sites

  • Outstanding customer service skills

  • Should be native or fluent in English (especially written)

  • Excellent verbal and written communication skills

  • A passion for creating or playing games and experience with social games are preferable.

  • Previous experience in Community Management or Customer Support is a plus

  • PC player is a plus

Other requirements:

  • A Bachelor’s degree or any other relevant training or equivalent

  • Located in the Emirate of Abu Dhabi