Your life at Ubi

In the IT Business Application domain of Ubisoft, and more particularly in the Workforce Administration Product Team, we are looking for an Application Specialist to join us on an 18-month fixed-term contract.

Within the Workforce Administration Team, you will play a key role in helping and resolving requests & incidents, being in charge of delivering reliable, efficient, and user-friendly solutions that support HR teams and employees across the organization. You will analyze and understand the users’ needs and provide assistance and ensure the smooth operation of our products. You will suggest improvements and advise end users about the usage, configuration, settings and best practices to ensure products are used to their full potential.

Your main mission:

Perform functional and basic technical analysis on the assigned support tickets and handle the communication with the users;
Collaborate closely with Support Developers to identify the best solutions for bug corrections/ developments in the requested deadlines;
Create working procedures, build-up knowledge database and functional documentation;
Provide trainings and step by step application utilization guidance for applications’ users.
Create SQL queries and request data updates in the database;
Perform regular system monitoring and data clean-up activities;

Qualifications

The professional value you bring:

Previous experience in IT or Accounting/ Finance, preferably around ERP systems;
Previous experience in Customer Support or a similar role
Basic SQL/ Oracle databases knowledge.
Understanding of Accounting principles is an advantage.
Analytical skills.
Good written and oral knowledge of English, French is a plus.

The personal value you bring:

Sense of ownership and responsibility on the job;
Innovative, curios and inquisitive
Ability to understand business processes and incorporate them in IT systems
Enthusiasm for learning new technologies.

Additional Information

What do we offer benefits wise? 

Meal tickets with the value of 30 RON/day
Studio offered free days, confirmed on an annual basis for different events
WorldClass subscription
Access to private medical system and special subscription rates for family members
Life insurance
Specific financial support for different events in your life
Study leave
Christmas/ Easter celebration with a special gift
Partners’ discounts
Video games and consoles to borrow
Access to Ubisoft games via own Uplay account
Annual development opportunities and access to multiple career paths and technical certifications
Access to specialized training and books on various related skills
Opportunities for international mobility and assignments
Wellbeing program (including physical fitness, mental health, financial education and internal communities)
Hybrid work (from home/ from office)
Bookster (borrow books for free, delivered at home or in the office)
Free fruits and coffee in the office
On-site cafeteria with special discounts
Ubisoft bikes, free rental
Parking spaces for cars, bikes, motorbikes

About us

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.