Zendesk Administrator

As part of SIDE’s Global Player Support organisation, you will manage the Zendesk environment supporting a multilingual, global player support operation.

This is a hands-on role covering platform administration, workflow design, Help Center development, reporting, integrations, and continuous improvement. You will work with Operations, Quality, Training, Reporting, Technology, and client stakeholders to turn business requirements into practical and scalable Zendesk solutions.

You will be responsible for keeping the platform stable, secure, and well governed while improving agent productivity, player experience, self-service, and operational visibility.