Player Support (Confidential- LATAM)

_**\*Only Resumes Submitted in English Will Be Considered\*

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Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Key Responsibilities

• Diagnose and troubleshoot player problems efficiently, providing accurate information and ensuring proper follow-up.

• Guide users through product features and functionality.

• Ensure consistent support quality by adhering to established standards and policies.

• Collaborate and coordinate with team members to deliver the best possible support outcomes.

• Maintain an assigned schedule and be available to work night and weekend shifts including holidays, if required.

• Attend daily huddles/meetings to stay aligned on policy or process updates.

• Uphold our customer service standards in every interaction.

• Document recurring technical issues and escalate to the appropriate teams.

• Share insights with colleagues to continuously improve solutions.
• Respond promptly to player inquiries via email, chat and callback, resolving issues with professionalism and clarity.