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At Rockstar Games, we create world-class entertainment experiences.

A career at Rockstar Games is about being part of a team working on some of the most creatively rewarding and ambitious projects to be found in any entertainment medium. You would be welcomed to a dedicated and inclusive environment where you can learn, and collaborate with some of the most talented people in the industry.

Rockstar Toronto is on the lookout for talented and passionate Senior Workplace Services Manager. The ideal candidate will help to provide key management of the studios day-to-day operation and facilities services. This is a full-time permanent onsite position based out of Rockstar’s studio in Oakville, Canada.

WHAT WE DO

  • The Rockstar Workplace Services Team is responsible for ensuring the workplace, building, facilities, and services work harmoniously together to support the core business.

  • We create a creative, supportive, and safe working environment for the staff at Rockstar.

  • We manage and develop a variety of facilities services, including building maintenance, security, cleaning, catering, and space management.

  • We ensure the site conforms with all relevant compliance and legislation.

  • We partner with senior leadership to drive proactive real estate growth strategies, leasehold improvement, and capital expenditure projects.

RESPONSIBILITIES

  • Maintain overall responsibility for the building and facilities services at Rockstar Toronto, ensuring that a safe, comfortable, and supportive environment is provided proactively for staff and visitors.

  • Create local Facilities Management strategy – Setting standards for quality and efficiency of services.

  • Stakeholder management – ensuring that Workplace Services is meeting the needs of local leadership and the business.

  • Partner with both Local and Global HR, Legal, IT, and other key teams to ensure the facility is meeting all needs.

  • Oversee contract management for workplace and facilities services, including procurement process, budget management, contract negotiation, day-to-day operational oversite, and performance management.

  • Strong communication skills around operational plans, ways of working, information impacting the studio, and project management.

  • Manage events to a high standard, whether it’s an employee lunch, a full office re-stack, or anything in between.

  • Manage building and Workplace Services projects taking them from their identification through to completion, ensuring deadlines are met, and communications to key stakeholders upheld.

  • Always ensure full compliance with all legal and statutory requirements, including Health & Safety, Fire, Sustainability, etc.

  • Ensure the effective documentation and development of building and facilities information, particularly operational processes and documents required for safety and compliance.

  • Assist Workplace Leaders in related global projects and initiatives.

  • Oversee and manage the Toronto Workplace Services team, ensuring they carry out their roles professionally and to the required standard coaching and developing where needed.

  • Focus on high quality standards in security, food/bev, janitorial, planned/reactive maintenance, furniture, ergonomics and hospitality among other programs.

QUALIFICATIONS

  • Bachelor's Degree or equivalent vocational education and experience.

  • 5+ years’ experience working within a Facilities or Workplace Operations role, ideally supporting a fast paced ~50,000rsf facility in a corporate office environment with high a population of technical/engineering disciplines.

  • 3+ years' experience successfully managing a team displaying effective communication, leadership, coaching, and conflict resolution skills.

  • Hands-on leadership and stakeholder management experience.

  • Experience in overseeing service contracts, including their procurement, performance, and management.

  • Excellent understanding of current safety legislation and best practices.

  • Capable of working autonomously, managing, and prioritizing their own workload, while understanding when and where to seek guidance and approval.

  • Experience with overlapping business support fields such as IT, Administration, Operations.

SKILLS

  • Detail-oriented, flexible, and have strong initiative to address tasks proactively.

  • Process-driven and outcome-focused. Always looking for quality improvement.

  • Creative problem-solving skills. Root cause thinker.

  • Ability to coach and develop direct reports to work as a team to ensure service meets appropriate goals.

  • Enthusiasm and the ability to create a sense of fun and motivate a team while upholding standards and maintaining discipline.

  • Sound financial skills.

  • Highly organized with the ability to manage multiple projects simultaneously.

  • Capable of working autonomously, managing, and prioritizing their own workload and understanding when and where to seek guidance and approval and when to update stakeholders on progress.

  • Excellent pro-active communication skills (written and verbal).

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

ADDITIONAL INFORMATION

  • WHMIS, First Aid and CPR, Joint Health and Safety Certification

  • iOffice, ServiceNow, Monday.com, MS Suite

  • IFMA or other credential in the profession

  • Previous experience within the Creative Industries – video games, film, television, music – would be beneficial.

  • Experience with work order ticketing systems, space management tools and construction project management platforms.

HOW TO APPLY

Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide accommodations to job applicants with disabilities (or on the basis of any other protected ground under human rights legislation) during the recruitment process, as well as to any Rockstar employees in order for them to perform the essential functions of their roles. Rockstar will comply with its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act and will provide accommodations as long as such accommodations do not pose an undue hardship on Rockstar. If you need more information about Rockstar’s accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.