Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
As the Knowledge Management Lead, reporting to the Director of Knowledge, Training, and Quality Assurance, you will be responsible for developing strategy/processes for creating and maintaining knowledge articles. Your role will be essential in ensuring that our globally distributed workforce has access to accurate and up-to-date information to support their daily operations. Ideally, you will have prior product experience to assist in these endeavors.
In this role, you must be able to implement programs across broad geographies and varied disciplines. You will support our Moderation, Customer Experience, and external help center knowledge management needs, so exceptional collaboration skills are essential. If you're excited to join our team and build knowledge management frameworks from scratch, this is the role for you!
This role is located on-site in San Mateo, CA
Oversee the knowledge management strategy and processes across the following domains:
Internal Customer Experience
Internal Content Moderation
External Help Center
Develop and implement processes for creating and maintaining knowledge articles in collaboration with subject matter experts.
Work with partners, including subject matter experts and policymakers, to ensure the accuracy and relevancy of the knowledge base.
Analyze usage data to measure the effectiveness of the knowledge management system and identify areas for improvement.
Research and stay updated on industry best practices and new technologies in the field of knowledge management.
Communicate with partners and team members to ensure agreement on goals and share the results of knowledge management projects.
Degree in Information Management, Communication, or related discipline.
5+ years of experience in knowledge management. Experience working with product teams is a plus.
Experience implementing knowledge strategies/processes for a globally distributed workforce, with a preference for operations teams.
Strong understanding of modern knowledge management tools.
Exceptional networking and interpersonal abilities.
Solid planning, collaboration, and project management skills.
Experience leading end-to-end knowledge management programs, from needs analysis to measurement.
For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.
Annual Salary Range
Industry-leading compensation package
Excellent medical, dental, and vision coverage
A rewarding 401k program
Flexible vacation policy
Roflex - Flexible and supportive work policy
Roblox Admin badge for your avatar
At Roblox HQ:
Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks
Onsite fitness center and fitness program credit
Annual CalTrain Go Pass
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.