Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Roblox’s Safety Operations team is dedicated to protecting our users and developers from individuals who want to harm other users and our platform, within the online environment and off-platform. The Critical Harms Intelligence, Investigations, and Operations (CHIIOPS) team applies subject-matter expertise to our highest-level risks, and works with cross-functional partners to identify and mitigate these actors.

Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies. This role will also require some on-call support.

You will report to the Critical Harms Intelligence, Investigations, and Operations Manager.

You Will:

  • Proactively identify and analyze financially harmful behaviors against the Roblox platform including fraud, misuse of our digital currency, Robux, improper sale of virtual items, scams, and gambling and betting behaviors.

  • Perform investigations to better understand actors seeking to financially harm Roblox and its users, identify and analyze complex user behavior driving this behavior, and support automation to scale mitigation of this content.

  • Develop an internal network of collaborators with whom you will share analysis, gather insights, and propose and support broad company efforts to counter financial risks.

  • Build a specialized enforcement team and workflow processes that rely on a deep understanding of financially harmful behavior to support investigations.

  • Be an expert in Roblox's internal and external safety policies, be familiar with the tools we use to keep our users safe, and be able to make data-driven decisions on how to improve the company's overall escalation ecosystem.

  • Occasionally lead incident response for high-complexity and high-brand risk financial harms incidents, serving as a focal point between operations and broader teams.

You Have:

  • 5+ years of experience analyzing online financial harm abuse behaviors, including financial harm risk evaluation, transaction analysis, fraud detection and/or investigation, and/or virtual currency risks.

  • Demonstrated experience building relationships and working with law enforcement and/or other external partners on financial risks.

  • Ability to exert leadership over your area of responsibility, prioritize urgent risks, build productive relationships with key Safety stakeholders, and demonstrate strong organizational and time-management skills.

  • Experience investigating and understanding how data and incentives differ between professional fraudsters and user abuse.

  • Demonstrated experience proactively identifying financial harm risks by leveraging internal data with basic SQL querying and the ability to manipulate large amounts of data.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.

Annual Salary Range

$148,950—$177,400 USD

Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).

You’ll Love:

  • Industry-leading compensation package

  • Excellent medical, dental, and vision coverage

  • A rewarding 401k program

  • Flexible vacation policy

  • Roflex - Flexible and supportive work policy

  • Roblox Admin badge for your avatar

  • At Roblox HQ:

    • Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks

    • Onsite fitness center and fitness program credit

    • Annual CalTrain Go Pass

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.