Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

Roblox’s Safety Operations team is dedicated to protecting our users and developers from individuals who want to harm other users and our platform, within the online environment and off-platform. The Critical Harms Intelligence, Investigations, and Operations (CHIIOPS) team applies subject-matter expertise to our highest-level risks, and works with cross-functional partners to identify and mitigate these actors.

You will report to the Critical Harms Intelligence, Investigations, and Operations Manager.

Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies. This role will also require some on-call support.

You Will:

  • Lead an operations team driving our enforcement strategy on escalations related to Terrorism, Violent Extremism, and Discrimination/Hate, providing crucial support to keep our users safe.

  • Collaborate with cross-functional teams including Product, Engineering, Legal, Customer Service, and Content Policy to identify and solve operational barriers.

  • Manage global, time-sensitive escalations and incidents.

  • Be an expert in Roblox's internal and external safety policies, be familiar with the tools we use to keep our users safe, and be able to make data-driven decisions on how to improve the company's overall escalation ecosystem.

You Have:

  • 3+ years of experience performing operations management, internal and external relationships building, and cross-functional collaboration to achieve safety operations goals.

  • Ability to exert leadership over your area of responsibility, build productive relationships with key Safety stakeholders, and demonstrate strong organizational and time-management skills.

  • Demonstrated expertise about online abuse types related to Terrorism, Violent Extremism, and/or dangerous organizations, and ability to quickly, independently, and maturely prioritize urgent risks and make judgment calls on sensitive content.

  • Experience working with external entities such as law enforcement, federal agencies, or NGOs, particularly those that handle Terrorism/Violent Extremism/Hate issues.

  • Bachelor’s degree in criminal justice, social work, psychology, international studies, a related field or equivalent experience.

For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits.

Annual Salary Range

$140,520—$177,400 USD

Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).

You’ll Love:

  • Industry-leading compensation package

  • Excellent medical, dental, and vision coverage

  • A rewarding 401k program

  • Flexible vacation policy

  • Roflex - Flexible and supportive work policy

  • Roblox Admin badge for your avatar

  • At Roblox HQ:

    • Free catered lunches five times a week and several fully stocked kitchens with unlimited snacks

    • Onsite fitness center and fitness program credit

    • Annual CalTrain Go Pass

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.