Principal Technical Producer, Account Management - Central Tech

As Technical Producers at Riot, we lead passionate technical teams and initiatives to create products and experiences that maximize developer and player value. We guide development, clear blockers, and help teams deliver in a sustainable way while creating a strong collaborative environment.

As a Principal Technical Producer on Central Tech's Account Management team, you will co-lead the Duo-model engagement system alongside a senior technical counterpart, serving as the clear front door for Riot's internal customers. In this role, you will streamline customer demand into actionable priorities through structured rituals and decision-making, while reinforcing the Product Menu to minimize bespoke, reactive intake. Partnering closely with engineering, product, and leadership stakeholders, you will build a predictable, scalable engagement model that enhances roadmap alignment, maximizes visibility, and drives successful delivery across the organization.

Responsibilities:

• Lead the customer-facing account management side of the Duo model, partnering with a senior technical counterpart to create a unified and high-trust interface between Central Tech and assigned customers.
• Shape and evolve how Central Tech engages with customers by improving the mechanisms, rituals, and artifacts that support the Duo model at scale.
• Help customers navigate Central Tech's Product Menu by translating needs into standard offerings where possible and clearly identifying when work is bespoke, cross-functional, or requires escalation.
• Partner with stakeholders to translate customer goals, constraints, and dependencies into clear plans, priorities, and actionable work.
• Lead roadmap alignment, prioritization, and tradeoff conversations so customer asks are grounded in strategic outcomes rather than reactive intake.
• Own the initiative's work systems for the relationship, including rituals, tracking, reporting, decision logs, follow-ups, and stakeholder communication.
• Ensure asks, commitments, dependencies, risks, and decisions are captured in the appropriate systems and remain visible to customers and internal partners.
• Establish accountability loops and governance structures so stakeholders have clarity on status, ownership, and next steps.
• Represent customer context and priorities in internal Central Tech conversations, helping engineering, product, and program partners stay aligned on what matters most
• Assess stakeholder sentiment, relationship health, and engagement friction, then proactively drive improvements in trust, clarity, and execution quality.
• Identify blockers, escalation needs, and cross-team gaps early, and drive them to resolution with the right level of urgency and leadership visibility.
• Help create a more sustainable operating environment by reducing random pings, relitigation, and avoidable coordination overhead across Central Tech and its customers.

Required Qualifications: 

• Bachelor's degree in Computer Science or a related field, or equivalent experience with strong technical knowledge and problem-solving skills.
• Minimum of 6 years of experience as a Technical Producer, Program Manager, Product Manager, Delivery Lead, or similar role supporting medium to large technical teams.
• Experience leading cross-functional, initiative-level work in environments where success depends on influence, alignment, and operational rigor rather than direct authority.
• Strong ability to define and communicate plans, tradeoffs, and priorities across technical and non-technical audiences.
• Demonstrated strength in stakeholder management, including working with senior partners, navigating competing priorities, and maintaining trust through clear communication and follow-through.
• Experience building or owning work systems that include planning cadences, tracking, reporting, decision-making rituals, and partner communications.
• Strong technical fluency and systems thinking, with the ability to understand complex technical work well enough to facilitate planning, risk management, and customer conversations credibly.
• Experience scaling Agile/Lean frameworks across large portfolios and utilizing enterprise project tracking tools.
• Excellent leadership, organizational, and relationship management skills
• Experience working with internal customers who have diverse needs, contexts, and levels of technical fluency.

Desired Qualifications:

• Experience in technical account management, customer-facing production, strategic operations, partner management, or similar outward-facing roles.
• Experience working with platform, infrastructure, developer tooling, live operations, or other Central Tech-adjacent domains.
• Experience helping organizations move from ad hoc intake toward more product-led, service-oriented, or menu-driven operating models.
• Familiarity with portfolio management systems, dashboards, and structured operating cadences used to manage complex technical work.
• Experience improving engagement models, intake processes, or cross-functional planning mechanisms at scale.
• Strong understanding of how engineering, product, and program functions partner together in a matrixed environment.
• Experience balancing relationship management with execution oversight across multiple internal customers or business units.
• Passion for games and an interest in building the technical capabilities that help Riot teams deliver for players.

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.