This job listing expired on Sep 22, 2023

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.


The Global Technical Services team is seeking a motivated, diligent, Technical Engineer/Specialist to support the PlayStation after-sales repair services activities.

This position is suitable for a technical person with good communication, time-management, and organisation skills. The individual must hold BSc in Electrical/Electronic Engineering, have experience with Consumer Electronic hardware, and ideally have some experience within a repair service centre or electronic manufacturing/development environment.

Responsible for supporting a network of service centres partners in North America & LATAM, the successful candidate will provide technical support, manage development projects, drive process improvement and work closely with technical team located in Japan (HQ) on new model/product introduction and new diagnostic tools and equipment.

What you’ll be doing:

  • Continuous technical support on all diagnostic tools, equipment & processes.

  • Cooperation with HQ Technical Team in solving technical and quality issues reported in the field.

  • Distribution & management of technical equipment (hardware and software) to service partners, ensuring that this activity follows Company security policy.

  • Provide guidance and support for new product introduction and launch.

  • Support implementation of new operational set up and maintenance of repair processes.

  • Review and distribute technical requirements to service centres and ensure compliance.

  • Support users of internal custom applications and assist troubleshooting.

  • Deliver training on new models, new equipment or techniques to our service centres when required.

  • Drive process improvement initiatives with our service partners and achieve critical metric targets.

  • Develop algorithms to determine and predict fault types by analysing product internal events using SQL queries (basic data analysis understanding is required).

  • Collaborate with multi-functional teams: work closely with other teams such as service centres, Engineering, Parts management, and Product planning teams to understand their data requirements and provide data support for their projects.

  • Undertake product return fault analysis to establish limitations in our hardware repair processes.

  • Work on service centre efficiencies such as production flow, assembly (electrical/electronic & mechanical) and test (full system testing, analysis & fault finding).

  • Prepare material for technical meetings and follow up on items.

What we’re looking for:

  • BSc in Electrical/Electronic Engineering, and/or professional experience within Consumer Electronic hardware, and ideally have some experience within a repair service centre or electronic manufacturing/development environment

  • Must possess a good understanding of electronics equipment & tools.

  • Technical mind-set and enjoy solving technical problems.

  • Good understanding of software installation/configuration and interpreting error logs for troubleshooting purposes.

  • Be confident, driven, and proactive with the ability to prioritise work & deliver to deadlines.

  • Be motivated to work under own initiative and as part of a team.

  • Be able to work in a fast and efficient manner.

  • Be able to produce high quality work with great attention to detail.

  • Have an open mind, being flexible and keen to learn new methods outside area of expertise.

  • Have an appreciation of data analysis and able to determine trends.

  • Ability to speak additional languages - Spanish is desirable


  • Discretionary bonus opportunity

  • Hybrid Working (within Flexmodes)

  • Private Medical Insurance

  • Dental Scheme

  • 25 days holiday per year

  • On Site Gym

  • Subsidised Café

  • Free soft drinks

  • On site bar

  • Access to cycle garage and showers

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Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.