Nintendo of America Inc.

The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch™ system and the Nintendo 3DS™ family of portable systems. Since 1983, when it launched the Nintendo Entertainment System™, Nintendo has sold billions of video games and hundreds of millions of hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy™, Game Boy Advance, Nintendo DS™ family of systems, Super NES™, Nintendo 64™, Nintendo GameCube™, Wii™, and Wii U™ systems. It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo of America Inc., based in Redmond, Wash., serves as headquarters for Nintendo’s operations in the Americas. For more information about Nintendo, please visit the company’s website at

Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.


  • Coordinates activities to execute on business strategies for driving store performance and consumer satisfaction.

  • Leads and executes commerce activities including operations, merchandising, ecommerce content, inventory management, and store promotions/activations.

  • Identifies and coordinates opportunities to increase customer interactions, improve operational efficiencies and meet store objectives.

  • Ensures brand presentation through oversight of product merchandising, customer experience and overall store appearance.

  • Review sales trends, inventory levels and product merchandising to optimize product performance.

  • Monitors and evaluates staff performance through feedback, guidance, training and task direction.

  • Collaborates and acts as a liaison with internal departments for coordination and execution of projects, promotions, launches, events, and overall support.

  • Supports retail technology solutions through troubleshooting and quality assurance testing for all department software systems including Point of sale, ecommerce, and store specific systems.

  • Ensures issues are identified, tracked, reported, and resolved in timely manner including root cause analysis. Defines functional and enhancement needs for systems and processes.

  • Leads and supports Pop-up store activations, as applicable.

  • Ensures adherence to opening and closing procedures, inventory cycle counts, inventory control procedures and other operational guidelines.

  • Generates data reporting and analysis of store performance and other reporting needs.

  • Keeps abreast of retail market trends, consumer trends, customer feedback, and technology.


  • Five+ years of related management experience, preferably in brand flagship/high profile store

  • Strong leadership, judgement and problem solving skills

  • Effective communication and interpersonal skills with collaborative approach

  • Strong operational skill set with the ability to ensure effective inventory, cash and cost control.

  • Ability to execute operational strategies to support marketing initiatives, customer experience, brand standards and sales targets

  • Strong project management experience in a complex environment with fluctuating priorities

  • Proven ability to identify key business metrics and collaborate with cross functional partners to develop appropriate plans to drive results

  • Proficient in MS Office and Point-of-Sale systems; Oracle experience preferred

  • Working knowledge of Nintendo franchise characters and IP. Video Games industry experience a plus.

  • Undergraduate degree in Business, Marketing, Merchandising, a related field; or equivalent.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes a base salary range of $102,500 - $164,000 annually, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off. Please see our Benefits & Perks page for more benefits information.