Overview
At Mojang Studios, the creators of Minecraft, we are on a mission to build a better world through the power of play.
Why play? Well, play is at the heart of everything we do. It’s the blocky backbone of our games, the core of our development philosophy, and even the origin of our name. From the relentless experimentation of our endlessly inspiring community to the classrooms where Minecraft has become an essential teaching tool, play is the bedrock of our existence.
We enable millions to create and play together, connect people across the globe, and foster a community that is among the most active and passionate in the world. Our community is global and incredibly diverse. When we are developing anything within our franchise, we keep this in mind. We want everyone to not only feel included in Minecraft, but also to see themselves in what we make. Our goal is for the Mojang Studios team to be as diverse as our community.
The Minecraft Player Care team is looking for a Senior Technical Program Manager to drive innovation in our tools and services and to improve the overall player support experience. Our team is accountable to ensure we have the tools and services needed to provide world-class service to Minecraft players. Your role will be to collaborate across the organization, understand and communicate requirements and information efficiently and effectively, drive for clarity to solutions and develop relationships that lead to efficient problem solving. You will work closely with Engineering and partner teams to architect and own Minecraft tools and services that improve the ability of our teams to solve our players’ issues quickly and accurately.
In the end, it’s the people of Mojang Studios that make this place truly special. When you join, you’ll find yourself in the company of incredibly bright, warm, and creative individuals – all united and working toward a single goal. Come help us reach it!
Responsibilities
Own the vision, roadmap, and delivery for innovating upon and improving our existing Player Support tools and services to gain efficiencies and improve player satisfaction.
Develop a detailed understanding of the end-to-end support processes and data flows spanning across multiple tools and services and identify opportunities for automation and optimization.
Develop an understanding and empathy for our support agents and their workflows to identify how to enable them to better help our players.
Qualifications
Required Qualifications
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience
2+ years experience managing cross-functional and/or cross-team projects
Preferred Qualifications
Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience
6+ years experience managing cross-functional and/or cross-team projects
1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos)
1+ year(s) of experience in Support Operations, preferably in a gaming environment
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
