Tweet

*New hires are required to report onsite during the onboarding and training period then transition into a WFH setup. However, please note that all team members are expected to report on site based on business needs (client visits, company events, project-specific needs, etc.)

  • Provide customer service support via non-voice, email support & ticketing for gaming accounts.

  • Deliver timely, accurate and respectful answers to customers’ questions and issues.

  • Utilize the internal ticketing system to log all requests and activities.

  • Take ownership of Customer Service incidents and work to successfully resolve them.

  • Escalate issues as needed.

  • Other duties assigned.

Experience & Requirements

  • Excellent written communication skills

  • Experience in a customer support environment

  • Preferably with customer service experience in a BPO setting

  • Gaming background is a plus

  • Amenable to work on a shifting schedule

  • Willing to work on-site based on business needs

Benefits

  • Non-taxable Allowances

  • Paid Time Offs

  • HMO and Life Insurance

  • Overtime/Holiday/Rest Day Premiums