*New hires are required to report onsite during the onboarding and training period then transition into a WFH setup. However, please note that all team members are expected to report on site based on business needs (client visits, company events, project-specific needs, etc.)
Provide customer service support via non-voice, email support & ticketing for gaming accounts.
Deliver timely, accurate and respectful answers to customers’ questions and issues.
Utilize the internal ticketing system to log all requests and activities.
Take ownership of Customer Service incidents and work to successfully resolve them.
Escalate issues as needed.
Other duties assigned.
Experience & Requirements
Excellent written communication skills
Experience in a customer support environment
Preferably with customer service experience in a BPO setting
Gaming background is a plus
Amenable to work on a shifting schedule
Willing to work on-site based on business needs
Benefits
Non-taxable Allowances
Paid Time Offs
HMO and Life Insurance
Overtime/Holiday/Rest Day Premiums