This job listing expired on Jul 15, 2024

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

In May 2021, we embarked on a journey to start Haven Studios with a small team and big ambitions. Our goal was to build a studio where we could make the kind of games we’ve always wanted to create – and games we’ve longed to play.

We’ve made amazing progress in a short time thanks to our talented, passionate team and their exceptional contributions. We established a culture at Haven grounded in kindness, adaptability and courage that unlocks creativity. Our first new IP for PlayStation, Fairgames, is on track to deliver a AAA action heist multiplayer experience with a vision to build a systemic and evolving world focused on freedom, thrill, and playfulness that will keep players entertained and engaged for years.

Haven joined the PlayStation Studios family in 2022, and we are growing the first Sony game development team in Canada.

Position – Senior Community Manager

Location - Montreal

We are looking for a Senior Community Manager who will take on the challenge to help grow the profile of Haven, create and expand the digital presence of Fairgames, represent Fairgames online, and engage directly with our players. You will support business and marketing objectives by being the link between our community of players and our internal development team - managing assets, communication channels and building a positive, vibrant, and inclusive experience in and out of our game, with the goal to retain and engage our players. You are a creative problem solver and are resourceful in ensuring you achieve your objectives.


The Senior Community Manager will report to the Community Lead.

Responsibilities and Duties

  • In collaboration with the Community Lead, build and execute a holistic community engagement strategy that supports and aligns to our marketing efforts, grows a welcoming and inclusive community, and delivers player centric communications.

  • Maintain a dialogue with our players, actively participating in discussions in ways that reflect our studio values of kindness, adaptability and courage that make space for creative excellence.

  • Coordinate with the development team to establish and action player feedback loops with the goal of bringing us closer to our players, representing our community to the dev team, and guiding a deep understanding of player motivations.

  • Create written and visual content, in partnership with the Studio Content Creation team, that supports the overall community and social media strategy.

  • Develop communications to support events both online and in-person: from online tests to trade shows.

  • Establish KPIs around engagement and retention, and demonstrate the success and ROI of community projects by monitoring player sentiment and continuously optimizing performance, reporting on these insights regularly to help support our goal to be a creative led and data informed development team at Haven.

Minimum Qualifications

  • 5+ years of experience developing communities, and creating and executing player engagement strategies.

  • Experience building engaged communities across multiple platforms, regions, and audiences.

  • Previous experience with player moderation and conversation management in a digital/online environment.

Preferred Qualifications

  • Experience in Community Management for multiplayer online communities at a AA+ scale.

  • Experience in digital media asset creation, including live streaming, and hosting.

  • Fluent in French and English.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.