Intern, Community & KOL Management

Responsibilities

• Own and grow the game's player community across Roblox, Discord, and other community platforms.
• Manage the Roblox Group and Discord server, including announcements, moderation, community events, challenges, and day-to-day engagement.
• Foster a positive community environment by enforcing community guidelines and responding to player feedback.
• Gather, analyse, and communicate player feedback and community insights to the Product and Development teams.
• Plan and execute online and offline community initiatives and events in collaboration with internal and external partners.
• Source, recruit, and manage organic and paid creators across YouTube, TikTok, X, Twitch, Instagram, Discord, and other relevant platforms.
• Build, maintain, and grow a database and network of creators, influencers, community ambassadors, and agency partners.
• Develop and execute creator marketing campaigns, including influencer partnerships, affiliate programmes, creator incentive initiatives, and long-term creator programmes.
• Manage creator outreach, negotiations, campaign briefs, deliverables, and partnerships from planning through execution and reporting.
• Monitor community, creator, and campaign performance, providing insights and recommendations to optimise engagement, growth, and return on investment.
• Monitor Roblox, gaming, creator, and social media trends, competitor activity, and emerging opportunities to inform community and creator strategies.
• Create and publish lightweight community content to maintain an active player presence between major updates.

Requirements

• Experience managing online communities, social platforms, or creator partnerships for games or digital products.
• Experience sourcing, recruiting, and managing creators, influencers, or community ambassadors.
• Strong written communication skills with the ability to engage players and creators authentically.
• Sound moderation judgement and conflict resolution skills.
• Experience planning and executing online or offline community events.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Data-driven mindset, with the ability to interpret community and campaign performance metrics.
• Deep familiarity with Discord, YouTube, TikTok, X, Twitch, and the wider social media landscape.
• Passion for gaming, entertainment, and Roblox culture.
• Ability to work independently and deliver projects within agreed timelines.
• Portfolio of community content or creator campaigns is a plus.
• Experience conducting user research (e.g. focus groups or interviews) is a plus.
• Experience managing international creator networks is a plus.
• Experience with affiliate, sponsorship, or Cost-Per-Install (CPI) programmes is a plus.