Garena
Associate, Game Operations
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Associate, Game Operations

Singapore · Junior (1–2 years) · Full Time ·

Responsibilities

  • Manage the publishing and launching of multiple mini-games simultaneously.
  • Build and maintain launch schedules, operational processes, and release checklists.
  • Coordinate with developers, creators, marketing teams, moderators, and other stakeholders to ensure smooth and timely releases.
  • Establish each game’s live-operations plan from the ground up, including events, content updates, campaigns, and player-engagement activities.
  • Plan and execute promotional campaigns across in-game placements, social media, and community channels.
  • Build and grow game communities while working closely with moderators to maintain consistent engagement and gather player feedback.
  • Monitor game performance, player behavior, and community sentiment to identify opportunities for improvement.
  • Handle launch issues, operational risks, and urgent escalations efficiently.
  • Document best practices and continuously improve publishing and live-operations workflows.

Requirements

  • Bachelor’s degree or higher in Business, Marketing, Engineering, or a related field.
  • Interest in UGC game communities is mandatory.
  • Strong communication and stakeholder-management skills.
  • Excellent time management, prioritization, and attention to detail.
  • Ability to manage several games, deadlines, and campaigns at the same time.
  • Hands-on, adaptable, and comfortable building new processes from scratch.
  • User-driven mindset with the ability to turn player feedback and performance insights into action.