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You are an experienced Performance Reporting Analyst who excels at developing and delivering performance reports and insights to support data-driven decision-making across Fan Care.

This role involves collecting, analyzing, and interpreting complex data sets to provide actionable information that enhances business performance. The ideal candidate will have strong analytical skills, proficiency in data visualization tools, and the ability to communicate findings effectively to stakeholders at all levels.

Key Responsibilities:

Data Collection and Analysis:

  • Gather and compile data from various sources, including databases, spreadsheets, and proprietary systems.

  • Perform thorough data analysis to identify trends, patterns, and areas for improvement.

  • Ensure data accuracy and integrity through regular data audits and validation checks.

Reporting:

  • Develop and maintain performance reports and dashboards using data visualization tools such as Tableau, Power BI, or similar.

  • Generate regular and ad-hoc reports to meet the needs of different departments and stakeholders.

  • Translate complex data findings into clear, concise, and actionable reports.

Performance Monitoring:

  • Monitor key performance indicators (KPIs) and other metrics to track Fan Care’s progress towards its goals.

  • Identify and highlight areas of concern and opportunities for improvement.

  • Collaborate with different teams to understand their reporting needs and provide tailored solutions.

Communication and Presentation:

  • Present analytical findings and insights to stakeholders at all levels, including senior management.

  • Prepare detailed written reports and presentations that convey data insights in a consumable and understandable manner.

  • Work closely with cross-functional teams to propose & implement data-driven strategies for improving our care to our fans.

Continuous Improvement:

  • Propose and implement improvements to existing reporting processes and tools.

  • Support the development and maintenance of data governance policies and procedures and a Fan Care operating model.

  • Stay updated with industry trends and best practices in performance reporting and data analytics.

Mentoring and Coaching:

  • Ability to work with others to help them learn & improve on their analytical and performance reporting skills

Qualifications:

  • Bachelor's degree in Business, Statistics, Economics, Computer Science, or a related field.

  • 2+ years of experience in data analysis, performance reporting, or a similar role.

Technical Skills:

  • Proficiency in data analysis and visualization tools such as Excel, SQL, Tableau, Power BI

  • Strong analytical skills with the ability to interpret complex data sets and provide actionable insights.

  • Highly numerate and with substantial experience of working with complex data sets

Soft Skills & Values:

Communication - the ability to present and convey data findings to a wide range of non-technical audiences in a consumable format

Creative – able to find out-of-the-box and non-traditional ways to problem-solve

Motivated - willing to personally jump in, analyze, and partner with the right people to action recommendations

Proactive – provide ideas and suggestions, and take the lead on projects

Efficient - evaluate and plan when implementing changes to do things better and faster

Curious – investigate the situation, ask relevant questions, and give specific and actionable recommendations

Partnership – a leader who encourages team collaboration, works well with peers, promotes enthusiasm, uses powers of influence, and builds relationships

Achieve – believes that actions speak louder than words, and enjoys achievement

Accomplished – has a track record of professional achievement.

Strategic - willing to obsess about the detail, but with the experience to take a high level view when required

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.