In the Player, Quality, and Insights (PQI) team, we have a mission to engage with our players early and often to help guide the creation of our games at EA. The Manager, Research Operations role has a front-row seat in helping us define this future.
Leading the Research Operations (ReOps) function of Player, Quality Insights (PQI), you will report to the Director of Operations. As a cross-functional leader, you support the ReOps team throughout the research lifecycle, from strategy and planning to recruiting efforts and streamlining research operations and communications. With a team of project managers, you will enhance the effectiveness of the playtesting events and ensure valuable user insights guide our game strategies. You are responsible for the "how" for the team and ensuring the team focuses on consistent delivery and measurable experiences.
Partnering with teams across PQI and EA, you will ensure lab operations, project management, participant recruitment and technology are running smoothly. Focusing on continuous improvement, you will ensure that game research events are high-value and focused on player experience.
Day in the Life
Be responsible for coaching, mentoring, and career development.
Communicate project priorities, milestones, successes and metrics
Improve processes and workflows, including defining root cause and gap analyses
Oversee research contracts and tools
Manage participant recruitment lifecycle, including 3rd party vendors
Lead the processes and platforms for collecting and sharing research insights
Provide support to our research team by maintaining best practices and resources
Liaison for legal, security and Tech relating to research event
Attributes
You have diverse project management experience with the ability to apply Agile principles in all project management activities.
You are passionate and empathetic about solving problems and building happy, motivated teams.
Inspire fresh thinking and new ideas to ensure the team has the structure and processes that empower the team to innovate and affect meaningful change.
Qualifications
5+ years in a project management leadership role
Experience in Agile project management and Agile frameworks preferred
Experience managing diverse teams across different time zones and locations.
Proven ability to effectively juggle priorities, ambiguity, and contexts.
Process and efficiency expert passionate about planning, tracking, organizing, and documentation.
BC COMPENSATION AND BENEFITS
The base salary ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.
EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.
BASE SALARY RANGES
British Columbia (depending on location e.g. Vancouver vs. Victoria): º $93,700 - $153,900 CAN Annually
Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.
About Electronic Arts
Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.
We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
