Service Delivery Engineer 2, Service Delivery

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

What you’ll achieve:

As a Service Delivery Engineer, you will execute implementation tasks, maintain runbooks, and assist in root-cause analyses. You will collaborate with peers and stakeholders to meet milestones.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery team in Austin, TX.

RESPONSIBILITIES

You will:

Perform specific delivery support activities for a single customer.
Assist in coordinating development and consolidation of technical and process documentation.
Train new team members on products, operational support, and best practices.
Serve as On-site Point-of-Contact for all issues affecting Dell’s technical environment.
Focus on activities like data analytics and reporting.
Facilitate analyzing specific issues with the customer.
Participate in a rotating on-call schedule to support 24x7 data center operations, responding to critical hardware, infrastructure, and service-impacting incidents outside of normal business hours.
Partner with Dell Team(s) to provide an outstanding experience to the customer

QUALIFICATIONS

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

- Leadership experience and ability to work independently.
- 2+ years of data center experience.
- Strong planning, organization, and multitasking skills.
- Excellent problem-solving, analytical, and communication skills.
- Ability to meet physical and security requirements, including forklift certification, lifting up to 50 lbs, and obtaining a Secret Clearance.

Desirable Requirements

Bachelor’s degree in Engineering, Computer Science, or related field
AWS/Azure Fundamentals; ITIL Foundation; basic scripting proficiency.

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $69,700 to 90,200

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Job Posting end date: 09/02/2026

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.