Senior Technician, Field Service - Customer Site Operations Support

Customer Site Operations Support (CSOS) provides operational and project-based support for IT order fulfillment and customer site activities. This role supports end-user requests across the device lifecycle, including provisioning, redeployment, asset disposal, moves, and configuration changes. The position operates in a primarily onsite environment with limited remote flexibility.

What you will achieve

Responsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer on administrative and technical matters. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.

RESPONSIBILITIES

You Will

Review and follow work instructions, scripts, and documentation while validating customer requirements for accuracy and completeness
Manage and prioritize multiple customer requests, providing proactive communication and timely status updates
Evaluate service requests, recommend cost-effective solutions, and escalate complex issues as needed
Maintain accurate customer and request records to support reporting, analysis, and operational effectiveness
Collaborate with internal teams to deliver customer solutions while driving continuous improvement and process optimization

QUALIFICATIONS

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Professional, customer-focused approach with a strong work ethic and commitment to service excellence
Excellent verbal and written communication skills with the ability to build effective relationships
Strong organizational, prioritization, and time management skills in fast-paced environments
Self-motivated and able to work independently with minimal supervision
Technical proficiency with PC hardware, peripherals, and internet-based tools; Dell hardware experience preferred

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $52,275 - $67,650.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

ABOUT US

Who We Are

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Code page to learn more about how we work and lead.