IT Service Desk Specialist

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!

Job Description

CD PROJEKT RED is currently looking for an IT ServiceDesk Specialist to join our IT team! As a new member, you will be responsible for providing support to our end users, managing equipment, and more. You will play a vital role in troubleshooting technical issues, maintaining IT infrastructure, and ensuring smooth daily operations within the studio. Your proactive approach and technical expertise will help us maintain high service quality and implement new solutions to enhance our work environment. If you enjoy solving problems and are looking for new opportunities, don’t hesitate to apply.

Daily Responsibilities

• Manage user accounts, including account creation and configuration, mailing group administration, and end-to-end onboarding and offboarding processes.
• Handle recurring service requests and routine system operations, including network drives, print services, and MDM.
• Perform standard user and access management tasks across core platforms.
• Provide IT support to users through all available support channels.
• Diagnose, troubleshoot, and resolve complex hardware issues.
• Build and test custom workstations and specialized hardware setups.
• Maintain and manage a dedicated legacy-spec test lab used by QA teams.
• Provide first-level support for security incidents, including basic phishing analysis and collecting data related to potential infections.
• Verify software licensing and support IT asset management processes.
• Provide comprehensive IT support during company-wide events.
• Act as a dedicated IT Buddy for development teams, providing ongoing support and helping address their day-to-day IT needs.
• Support the onboarding and training of new team members and contribute to technical documentation and onboarding materials.

Qualifications

• Minimum 2 years of professional experience in IT support, ServiceDesk, or a similar role.
• Advanced knowledge of operating systems and good understanding of hardware, including the ability to diagnose and resolve complex technical issues.
• Basic knowledge of network administration and proficiency with diagnostic and remote support tools.
• Experience working with ITSM systems and managing support tickets.
• Experience with user and access management in Active Directory; familiarity with Entra and other access management platforms is a plus.
• Strong problem-solving and analytical skills, with the ability to prioritize tasks and resolve issues independently and efficiently.
• Excellent customer service and communication skills, including the ability to explain technical concepts clearly to non-technical users.
• Strong attention to detail and a meticulous approach to day-to-day tasks.
• Ability to collaborate effectively with other IT teams and escalate issues when needed.
• Experience supporting or training less experienced team members.

Additional Information

Working mode

• Office-First — Working primarily from the Warsaw office in a full in office mode.

Health & Well-Being

• Private medical healthcare — a selection of medical plans with dental care and unlimited rehabilitation to choose from, which are also accessible for your partner and relatives.
• Life insurance — comprehensive pension and insurance plans to protect you and your loved ones.
• Annual screenings for cancer prevention covered by the company.
• Psychological and psychiatrist care — free mental health support and various well-being initiatives.
• Sports card — gain access to a wide number of sporting and fitness facilities across the city.
• Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.
• RED Summer Camp for Kids — a fun summer program for children aged 5–12, majoritively paid by the company.

Perks & Professional Growth

• A welcome pack filled with goodies — to help you feel right at home once you join the team.
• Trainings, lectures, and courses — workshops and trainings for each employee, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
• REDs have access to the cafeteria platform through which they can receive subscription benefits, additional medical packages or vouchers and codes to shops, cinemas, and public transport reimbursement.
• Gifts for newborn rebels and regular chances to nab some cool swag!

Social Activities & Life in the Office

• Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
• Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
• Healthy selections — canteens.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
• Sustainability is an ongoing commitment for us, and our campus has  electric car charging points, green zones, and much more. Read all about it on our Beyond the Game Blog.
• A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
• An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes.
• No dress-code — we like to keep it casual.

Estimated pay range for this position: 10 600 - 14 600 PLN gross monthly. Final offers are dependent on job-related factors like experience and qualifications.

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