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RESPONSIBILITIES

Junior IT Support Specialist will play a crucial role in ensuring the smooth operation of our studio's technological infrastructure. This individual will be responsible for providing technical support, managing network systems, troubleshooting hardware and software issues, and implementing security measures to protect sensitive data. Junior IT Support Specialist will work closely with various departments within the studio to address their technological needs and optimize workflow efficiency.

  • Provide first-line technical support to employees on hardware, software, and network-related issues.

  • Install, configure, and maintain computer systems, servers, and network devices.

  • Monitor network performance and ensure optimal uptime and reliability.

  • Diagnose and troubleshoot and resolve hardware and software issues in a timely manner.

  • Implement security protocols and procedures to protect against cybersecurity threats.

  • Manage user accounts and permissions, ensuring appropriate access levels are maintained.

  • Collaborate with other departments to identify technological requirements and propose solutions.

  • Maintain Inventory records of IT equipment, software licenses and peripherals.

  • Keep abreast of emerging technologies and trends in the gaming industry to make recommendations for improvement.

  • Document IT processes, procedures, and configurations for reference and training purposes.

  • Assist in the procurement of IT equipment and software licenses as needed.

REQUIREMENTS

  • 1+ years in IT, IS, Service Desk, or Help Desk roles.

  • Bachelors in Computer Science or equivalent.

  • Knowledge of network systems and technology (admin level).

  • Windows 10/11.

  • Windows Server 2016/2019.

  • Active Directory.

  • Linux (Centos/Debian/Ubuntu/RedHat).

  • O365

  • TCP/IP stack

  • DNS, VPN, Firewall, FTP, Samba, NFS, etc

  • Cybersecurity principles, Zero Trust, etc.

  • Virtualization technics

  • Scripting – bash/Powershell/cmd, etc.

  • Excellent written and verbal communication skills.

  • Experience working with ticket handling systems.

  • Experience managing version control systems, preferably Helix (Perforce).

PREFERENCES

  • Proven experience working in IT support roles, preferably in a gaming or software development environment.

  • Strong knowledge of computer hardware, operating systems, and networking concepts.

  • Experience with server administration and virtualization technologies.

  • Proficiency in troubleshooting and resolving technical issues independently.

  • Familiarity with cybersecurity best practices and protocols.

  • Excellent communication and interpersonal skills.

  • Ability to multitask and prioritize tasks in a fast-paced environment.