2K develops and publishes some of the most popular video game franchises in the world including NBA 2K, Borderlands, BioShock, Mafia, Sid Meier's Civilization and more. 2K Tech builds, monitors and maintains our corporate and production infrastructure that our fans need to play our games. We are professionals in systems, networks, cloud technology and security. Our teams maintain the enterprise and development technology stacks that run our company and support our gamers. We operate globally to ensure a consistent and outstanding experience for the entirety of the 2K's ecosystem.

What we need

2K is looking for an enthusiastic, committed and amiable Systems Administrator to provide support at our QA Studio in Madrid, Spain. Applicants will be highly motivated and organized, able to work as part of a team, while also having the ability to work without supervision.

What you will do

As a Systems Administrator, you will be working with our outstanding engineering and production operations teams to maintain a stable environment. You'll primarily be charged with the deployment and administration of endpoint systems and tools to support studio operations. You'll work closely with our internal game studios and publishing staff in supporting new services and tackle issues as they arise. This is an opportunity to enhance your career in a critical role supporting what is one of the largest and most successful game publishers. This includes:

Build relationships with leaders from our on-site studios and the wider Global Support Team
Serve as an escalation point to our existing IT staff to diagnose and resolve hardware/software issues on PC/macOS workstations as well as infrastructure hardware on an as-needed basis
Day-to-day administration of Tools, Applications and Windows server environment such as AD, DNS, DHCP, etc,
Troubleshoot and resolve network connectivity issues, including VPN
In-depth experience with imaging and deployment tools (SCCM) to ensure workstations and applications are deployed and updated in a standardized manner
Develop and maintain procedural and user resolution documentation
Provide timely and innovative solutions to unique problems
Ability to work calmly in high-stress situations and lead multiple ongoing projects

Who we think will be an excellent fit

You're passionate about working with enterprise technology. You desire to interact with various groups, identifying and responding to a variety of technical challenges while learning new disciplines. You're able to provide amazing customer service, develop your skill set in a large scale, enterprise environment, and capable of working in a fast-paced, state-of-the-art and creative environment with other highly skilled IT professionals who love games. You are eager to grow and develop skills that will help make 2K the best gaming company in the world.

3-5 years’ work experience in desktop support and/or IT department supporting end-users
Bachelor’s Degree in Computer Science or related field, MCSE certification or equivalent experience
Possess a thorough understanding of the Windows and macOS operating systems, Active Directory & Office 365 in an enterprise environment
Knowledge of server and PC workstation hardware, software and security essentials
Understanding of video conferencing equipment and usage
Excellent organization, problem-solving, and communications skills written and verbal
Ability to quickly adapt to new and changing technologies
Experience with complex, multi-functional project work, tracking and maintaining progress with systems such as JIRA, ServiceNow, etc.
Familiarity with current game development consoles, development processes and terminology is a plus
Dedicated, collaborative professional with experience in a L2 support and L3 issue escalations environment

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

IT Systems Administrator