Monitoring & Incident Management:

• Improve the studio’s reliability through monitoring, rapid response, communication and coordination.
• Develop and manage the deployment architecture for the application, develop the monitoring architecture and implement monitoring agents, dashboards, escalations and alerts.
• Routinely identify operational problems by observing and studying system architecture, functionality and performance results. Troubleshoot procedures with studio architect and investigate surfaced issues; and handling incidents.
• Identify operational priorities by assessing operational objectives. Determine project objectives; such as; efficiency, cost savings, energy conservation, operator convenience, safety, environmental quality; estimating relevance, time, and costs.

Development & Data Analyzing:

• Develop operational solutions by defining, studying, estimating, and screening alternative solutions; calculating economics; determining impact on all systems.
• Create new tools to facilitate automated monitoring of the studio’s operational environment.
• Anticipate operational problems by studying operating targets, modes of operation, unit limitations; monitoring unit performance.
• Improve operational quality results by studying, evaluating, and recommending process re architecting, implementing changes, contributing information and opinion to unit design and modification teams.
• Provide operational management information by collecting, analyzing, and summarizing operating and engineering data and trends.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplish engineering and organization mission by completing related results as needed.

Operations Engineer Skills and Qualifications:

Mastery of Systems Linux and Networking administration

• High level understanding of Linux/Unix operating systems
• Strong systems engineering and troubleshooting skills
• Strong understanding of TCP/IP,SSL,DNS
• Ability to create and maintain technical documentation
• Good understanding of webserver configuration and management (Apache,Nginx)
• Knowledge in Load Balancing concepts
• Experience with service performance monitoring and automation
• Experience with systems and application security
• Ability to analyze and troubleshoot in networking, performance, system and infrastructure issues using Linux/Unix standard tools.
• Ability to administer networking firewalls

Cloud Management

• AWS Expertise (EC2,VPC,S3, RDS, Route53 Integration (DNS),Code deploy,IAM,ACM)

Monitoring Systems

• Nagios, Sensu, Grafana, Munin, Check_MK, Cloudwatch, and/or DataDog.
• Backend - Graphite, Prometheus, influxdb
• Writing checks & scripts
• Log/Application Level (Splunk, Elastic Search, Apache)
• Ability to diagnose infrastructure as a whole

Database fundamentals

• Administer and maintain MySQL and other open source databases
• Write and perform basic queries to evaluate database stability, integrity and performance
• Good to have knowledge in NoSql databases (Couchbase,mongodb etc)

Scripting

• Shell scripting (BASH)
• Python

Configuration management -

• Chef or Ansible. Puppet
• Provisioning - Packer, Terraform , Could Formation
• Containerisation - Docker swarm or kubernetes or AWS ecs,eks

CI/CD Jenkins, AWS CI/CD

Source code management

• Preferably Git or SVN

Bonus to have (Recommended, but not required):

• Basic knowledge of containers. I.E [Docker/Kubernetes]
• PhP

What we offer you:

• Work in a studio that has complete P&L ownership of games
• Competitive salary, discretionary annual bonus scheme and Zynga RSUs
• Full medical, accident as well as life insurance benefits
• Catered breakfast, lunch and evening snacks
• Child care facilities for women employees and discounted facilities for male employees
• Well stocked pantry
• Generous Paid Maternity/Paternity leave
• Employee Assistance Programs
• Active Employee Resource Groups – Women at Zynga
• Frequent employee events
• Additional leave options for most employees
• Flexible working hours on many teams
• Casual dress every single day